Mahendrasinh Jadeja Email & Phone Number

Muscat, Masqaţ, Oman

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Strategic Leadership in IT Governance: Spearheading the strategic direction of the IT department, aligning technology initiatives with overarching business objectives to drive growth and innovation.✔ Management of Complex IT Infrastructure: Overseeing the intricate operations of diverse IT infrastructure components, ensuring seamless integration and optimal performance.✔ Pioneering Adoption of Cutting-Edge Technologies: Leading the exploration and implementation of emerging technologies such as cloud computing, artificial intelligence, and data analytics to enhance organizational capabilities.✔ Strategic Resource Allocation and Optimization: Strategically allocating resources across IT projects and initiatives, optimizing efficiency and maximizing return on investment.✔ Rigorous Compliance and Auditing Oversight: Ensuring strict adherence to regulatory requirements and industry standards through meticulous auditing and compliance measures.✔ Robust Disaster Recovery and Business Continuity Planning: Architecting comprehensive disaster recovery and business continuity plans to mitigate risks and minimize disruptions to operations.✔ Efficient Vendor Management and Outsourced Services Optimization: Managing vendor relationships and optimizing outsourced services to ensure cost-effectiveness and high-quality service delivery.✔ Comprehensive IT Asset Lifecycle Management: Implementing rigorous processes for the management and tracking of IT assets from procurement to retirement, ensuring compliance and cost control.✔ Development and Enforcement of IT Policies and Procedures: Crafting and enforcing IT policies and procedures to safeguard data security, promote best practices, and mitigate risks.✔ Continuous Improvement and Innovation Initiatives: Leading initiatives for continuous improvement and innovation, fostering a culture of learning and adaptation to drive organizational success.

Muscat Governorate, Oman

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Managed IT Infrastructure Procurements: Oversaw the procurement process for desktops, laptops, servers, printers, software, and services, ensuring timely acquisition and adherence to budgetary constraints while fostering vendor relationships and negotiating favorable terms.✔ Controlled Purchasing and Inventory: Directed purchasing and inventory control activities for accessories, parts, stationeries, and consumables, maintaining optimal stock levels, minimizing costs, and implementing efficient inventory management practices.✔ Executed Maintenance Contracts: Managed and executed maintenance contracts, license renewals, and hardware support contracts, coordinating with vendors and internal stakeholders to ensure timely renewal and efficient resolution of maintenance issues.✔ Maintained IT Inventory and Asset Register: Maintained and controlled inventory in the IT storeroom, meticulously tracking equipment and resources, updating the asset register, and conducting regular audits to ensure accuracy and compliance.✔ Administered Datacenter Servers: Administered and maintained datacenter servers, documenting necessary information such as configurations, updates & maintenance activities to ensure the reliability, security, and performance of critical IT infrastructure.✔ Managed User Accounts & Services: Created & maintained user accounts in Active Directory, emails, Remote Desktop Services & other service accounts, enforcing access controls & providing user support to ensure seamless access to IT services.✔ Oversaw Microsoft Office 365 & Exchange Server: Managed the administration of Microsoft Office 365 and Exchange Server, configuring & optimizing the platforms to meet business needs & providing technical support to end-users.✔ Facilitated Helpdesk Operations: Managed helpdesk operations, triaging and resolving user requests & issues, ensuring timely response & resolution & maintaining high levels of user satisfaction.

Muscat

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Installed, Configured, and Maintained Servers/Networks: Deployed and managed both existing and new servers and networks, ensuring optimal performance and reliability. Conducted regular maintenance and troubleshooting to resolve issues promptly. Administered IT Helpdesk functions to provide timely support to end-users and resolve technical issues efficiently. Provided technical support to group companies and clinics, ensuring seamless IT operations across the organization.✔ Contributed Significantly to Major IT Projects: Played a pivotal role in major IT projects by overseeing project lifecycles, resource allocation, and timelines to deliver projects within scope, budget, and schedule. Contributed to ISMS projects, assisting in the implementation and maintenance of ISO 27001 standards to enhance information security management systems.✔ User Training and Documentation: Conducted comprehensive training sessions for users on various operating systems, including Oracle ERP, and other business applications. Developed detailed system documentation encompassing system reviews, internal processes, procedures, diagrams, maps, and user/system manuals to enhance operational efficiency and facilitate knowledge transfer.✔ Security, Data Protection, and Patch Management: Implemented robust security measures and data protection protocols to safeguard organizational assets and sensitive information. Conducted OS and workstation rollouts while managing patch management processes to ensure systems are up-to-date and protected against vulnerabilities.

Gandhidham, Gujarat

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Assisted in setup and installation of Wireless Access Points (WAP) all over the city.✔ Assisted in configuration and maintain Firewall terminals.✔ Installed and configured more than 500 internet connections with company’s IT support to all end users to ensure efficient system usage.✔ Basic working with Routers and Switches (Mikrotik, Cisco & HP)

Muscat

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Team Leadership and Supervision: Supervised and led a team of 15 data entry operators, providing guidance and support for day-to-day Electronic Data Processing (EDP) operations. Ensured adherence to quality standards and deadlines to meet organizational objectives.✔ Warehouse Inventory Management: Managed inventory control for high-value product series within the warehouse, overseeing stock levels, replenishment, and inventory accuracy. Implemented strategies to optimize inventory management processes and minimize discrepancies.✔ Oracle ERP Training and Implementation: Spearheaded the training initiatives for staff on Oracle ERP usage, conducting training sessions to enhance their proficiency in utilizing the system for various tasks, including local purchase receipt. Played a key role in the implementation of a WMS within the Oracle ERP framework, collaborating with stakeholders to customize system configurations and streamline warehouse operations.✔ Local Purchase Receipt Processing: Handled local purchase receipt processing procedures, ensuring accurate documentation and timely processing of purchase orders. Implemented efficient workflows to facilitate seamless receipt of goods and maintain inventory integrity.

Bhuj, Gujarat

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 - ✔ Educates MS Windows, MS Office, Access, HTML and other Applications to the students of the institute.✔ Project base study and helps students to carry out with their projects.

Bachelor'S Degree, Information Technology

Bachelor of Science in Information Technology.

Associate'S Degree, Enterprise Administrator

Activities and Societies: Windows Server 2003 to 2012, MS Windows XP to Windows 11 Enterprise• Microsoft Certified IT Professional (MCITP).

Diploma In Networking, Information Technology

Diploma In Systems Management, Information Technology