Managerial role in Ibiza in a primarily customer focused rep based role, providing guests with information and contents for their holiday as well as attending and organizing events throughout the summer included in the resort events package. Communication and administration with the UK Based sales and marketing teams whilst also taking control of the resort social media channels, with regular, engaging content covering Ibiza and all the events, and also communicating with members of the public through these networks. All whilst maintaining a good impression of the company’s brand and culture, being the point of contact and face for the guests, suppliers and competitors.

Fast paced quick service food and beverage counter service role, within Disney’s Magic Kingdom working as part of a multifunctional team serving thousands of guests per day for three months. Following Walt Disney’s high standards by consistently provided professional, friendly and engaging services and ensuing all safety and sanitation policies when handling food and beverage to uphold appropriate health standards. Main responsibilities included taking orders, operating a point-of-sale system, cash handling and food preparation as well as keeping inventory and providing Disney’s high expectation of guest service.

Working under Walt Disney’s four keys of; safety, courtesy, show and efficiency as a merchandise cast member working in a variety of stores for three months in Fantasyland, Magic Kingdom. Interacting with guests from all over the world creating magical moments and selling tangible memories. Main responsibilities included meeting and exceeding quarterly sales quotas, stocking and restocking inventory, operating cash registers, and performing independently and with a team to provide exceptional guest service and executing operational aspects in high volume areas.

Events work within an exclusive wedding venue working for the clients celebrating their special day and their guests. Predominantly food and beverage assistant within a team providing a high-end customer service along with the alternative design and set up of the venue keeping to a scheduled and time consuming plan of each individual event.

Customer focusing role when providing the best possible service and experience within the casino. Bar and cocktail trained as well as a fine dining waitress dealing with cash handling and administration. Leadership role taken within the restaurant to ensure clients bookings and deposits are made whilst working alongside and training other team members, to ensure a high quality of skills are met in each section of hospitality provided within the casino.

Three month overseas volunteer program in Kaolack a small town in Senegal, Africa. Working in an intercultural team to implement change within the local community. Researching, planning and running activities within the community, teaching English in the local school and completing tasks such as the Act2Live project despite language barriers.

International citizens service government funded organization fundraiser creating events to fund volunteer experience and raise money for communities in West Africa. Exceeded target of £800 whilst gaining knowledge in planning, advertisement and data collecting.

Interpersonal customer service role, meeting the consumers wants and needs. Experience in presentation and planning to meet targets and weekly deadlines. Administration role undertaken when implementing figures for the team and managers in head office.