Building General Manager
Current• In May 2022, spearheaded the successful launch of a 118-unit property, overseeing the comprehensive setup and development of the building and team.• Proactively manages day-to-day hotel operations, leading a wide range of initiatives, projects, and programs aimed at delivering exceptional team and guest experiences.• Streamlined operational processes that have been embraced by multiple properties within the market, optimizing efficiency.• Transcended operational challenges and… Show more • In May 2022, spearheaded the successful launch of a 118-unit property, overseeing the comprehensive setup and development of the building and team.• Proactively manages day-to-day hotel operations, leading a wide range of initiatives, projects, and programs aimed at delivering exceptional team and guest experiences.• Streamlined operational processes that have been embraced by multiple properties within the market, optimizing efficiency.• Transcended operational challenges and revitalized an underperforming property, achieving remarkable gains in Customer Satisfaction Score and employee retention.• Diligently enforces adherence to established standard operating procedures, policies, and service standards, ensuring a consistently exceptional guest experience.• Collaborates seamlessly with market leaders to shape strategic goals, define objectives, and establish tactical plans for continuous enhancement.• Exhibits cross-functional collaboration, partnering with diverse internal and external teams including Sales, Security, Business Resolutions, HR, landlords, and vendors.• Exemplifies exceptional leadership, coaching, motivation, and effective team management, nurturing a culture of community within the workplace. Show less
