Jaden M. Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

‣ Acted as the primary escalation point for unresolved tickets that primarily included Stratodesk, VDI, and DaaS applications ‣ Supported an in-office work force of over 150 people ‣ Assisted with after-hours network upgrades that included replacing switches, server racks and wireless access points

Denver, Colorado, United States

Technical Support‣ Provided help-desk support for internal users utilizing ServiceNow to maintain records ‣ Utilized BeyondTrust to manage troubleshooting sessions with users ‣ Engaged with users in-person and remotely to resolve hardware and access issues Identity Governance and Administration ‣ Used Sailpoint for user credential creation for onboarding employees and contractors ‣ Demonstrated a fundamental understanding of LDAP and Kerberos ‣ Configured… Show more Technical Support‣ Provided help-desk support for internal users utilizing ServiceNow to maintain records ‣ Utilized BeyondTrust to manage troubleshooting sessions with users ‣ Engaged with users in-person and remotely to resolve hardware and access issues Identity Governance and Administration ‣ Used Sailpoint for user credential creation for onboarding employees and contractors ‣ Demonstrated a fundamental understanding of LDAP and Kerberos ‣ Configured multi-factor authentication for users via Symantec VIP and Microsoft Authenticator ‣ Utilized Ivanti and ZDX for monitoring logs and user authenticationAsset Management ‣ In charge of tracking company assets for inventory and budgeting purposes ‣ Facilitated the onboarding process by ensuring newly hired employees had all necessary equipment ready on their start date ‣ Tasked with renewing licensing for integral software and keeping track of equipment warranties ‣ Deployed and provisioned various models of machines including… Lenovo, Dell, Microsoft and Apple ‣ Erased machines from terminated employees in accordance with DOD 5220.22-M Vendor relationship and Procurement ‣ Coordinated deliveries with vendors for computer, networking and audio/visual equipment‣ Delegated equipment between offices and warehouses region-wide‣ Managed the procurement of specialized equipment requests for end-users Show less

Chicago, Illinois, United States

Denver, Colorado, United States

Lone Tree, Colorado, United States