Jade New Email and Phone Number

Facilitating customer engagement through strategically planned events, sponsorships and memberships for Boeing Defence UK.

• Comprehensive support to Managing Director of UK operations and Chief Financial Officer for International Finance, also cover for President of Europe.• Complex diary management of executives based on business priorities of executives and customers, managing multiple stakeholders tactfully and diplomatically.• Efficient inbox management, filtering messages for priorities, including exercising discretion for confidential and sensitive material, implementing organisational systems where necessary.• Management of global itineraries, including scheduling meeting across timezones, booking cost and time effective multi city travel arrangements and visa applications, to ensure maximum productivity and cohesive trips to meet business objectives. • Co-ordination of leadership team meetings, offsite and board meetings, including building agendas, compilation of packs, tracking actions and updates.• Production of materials for meetings, including creation of powerpoints, communications to employees from leaders, collation and analysis of data.• Leading office wide corporate responsibility initiative, including organizing team events for networking and team building, personal development sessions and charitable giving drives.

• Boosted client engagement through delivery of high profile events to increase KPMG profile and boost sales of KPMG services using strong project management skills, including planning for budget, logistics, branding, through pragmatic, creative and cost effective solutions to further business aims and differentiating from competitors for clients. • Redeveloped and streamlined the processes relating to the key signature membership asset, most notably around the request and allocation procedure for colleagues, focusing on improvement of CEO level client engagement per performance and increase transparency on process for colleagues. Also successfully amended billing and recharge internal process for costs relating to asset, which reduced administration time and increased efficiency by hours per month. • Implemented the trial and then purchase of applications for events delivery to improve the processing of data and for a more professional and seamless client experience, following process of collation and analysis of data to provide insight into best practice. • Championed use of email marketing system for large scale events across the business, utilising knowledge to train others to build and deploy marketing campaigns.• As key point of contact for hospitality queries both internally and externally, championed the update of policies and practices, both internal and external, to reflect the updated EU Audit Reform and upcoming GDPR guidelines.• Increasingly developed personal brand and that of the Events and Hospitality Team, through use of internal networks and regular posts through the online collaboration environment which advertises release of hospitality to over 300 colleagues across business to increase access to services, improving perception in firm and engagement.• Organised networking lunches for team with conversation starter activities to successfully boost team morale.

Supported at Partner level across various teams, including effective diary and inbox management to build relationships internally and externally, whilst organised and delivered external launch events for new services. • Optimised efficiency of Partner and Director level diary management, including global travel and across time zones, with cost effective travel booking for domestic and international trips. • Organised a series of client events at boardroom level with minimal support which lead to several million worth of client work, co-ordinating multiple client diaries, arranging locations, suppliers and catering, as well as distribution of invites and client hosting during all events. Acted as first point of contact for all queries and ensured the efficiency and effectiveness of these events through organisation and always being contactable via email or phone. • Streamlined process for post for floor, so within 3 weeks all post was successfully delivered and new process successfully implemented to encourage swift delivery and collection of postal items to thus increase efficiency. • Successfully trained colleagues at desks in role of system Champion for the Customer Relationship Management system (Microsoft CRM Dynamics).

Achievements in role included:• Successful reorganization of secondary office, aligning office procedures across two sites to give consistent client experience across both, including data collection on attendance to inform on utilisation of building and resources to inform future planning.• Diary management for multiple social workers and senior members of staff, as well as co-ordinating room bookings and resources for meetings and courses; minute taking• Enforced information security of client data through updating existing and securely destroying obsolete records over time.• Ensured ongoing efficiency of office, by proactively replenishment of forms, restocking stationary and ongoing active engagement in team meetings. • Administration - processing expenses and invoices, tracking budgets, supplier and payment management; produced ad-hoc reports for teams, including footfall reports, customer satisfaction data then analysis• Responsible for streamlining onboarding process and delivery of onboarding for new starters and interns, including production and circulation of induction packs• Reception - meet and greet clients, problem-solving for queries, including angry and upset clients. • Facilities management - ensuring high standards of presentation and health and safety in two sites