• Ensure operational excellence and service quality in mobile detailing through daily oversight and process optimization.• Drive brand visibility and customer acquisition via strategic marketing plans encompassing digital and traditional channels.• Spearhead business development efforts by identifying new opportunities and nurturing client relationships to foster growth and revenue.• Manage contracts and financial aspects, including budgeting and profitability analysis, while ensuring compliance with legal requirements.• Collaborate with leadership to align operational strategies with overarching business objectives, fostering organizational success.

• Conduct thorough inspections to identify areas requiring attention, such as exterior paint and interior surfaces to ensure a customized detailing plan for each vehicle.• Perform deep cleaning of the vehicle's interior, including vacuuming, shampooing, and steam cleaning carpets along with cleaning and conditioning leather surfaces.• Utilize a wide range of professional-grade detailing tools and products, ensuring every task is executed with precision and care.• Provide exceptional customer service, offering detailed explanations of detailing processes and personalized recommendations to meet clients' needs.• Ensure the maintenance of a clean and safe working environment, adhering to health and safety standards to prevent accidents and damage.

• Assisted up to 30 customers per day by communicating to increase customer loyalty towards our store compared to the previous year• Efficiently handled up to 25 transactions daily at the register to increase daily sales in comparison to the previous year• Maintained an orderly appearance throughout the sales floor by folding neatly resulting in getting recognized as employee of the week• Packaged, picked items and shipped over 50 online orders a day resulting in the store being number 1 in online sales for our district• Opened up to 50 boxes a day of clothing and restocked the sales floor which resulted in an increase of space in the backroom for new stock to come in

• Collaborated intensively with External Marketing Agencies, steering the implementation of company strategies and goals, overseeing the execution of more than 6 ad creatives monthly.• Supervised the daily execution of marketing activities, encompassing Google Ads, Social Media marketing, and content management, ensuring a consistent and impactful online presence that yielded more than 5 sales leads daily.• Organized weekly Sales meeting to ensure sales consultants are informed of all advertising materials & strategies.• Submitting ideas for marketing programs created to enhance and grow the brand of the company.• Utilized unique communication tactics to elicit feedback and reviews from Maple Air customers, resulting in the generation of over 190 positive reviews for the company.• Initiated successful marketing campaigns, notably crafting a compelling Black Friday and Holiday campaign that collectively generated over 50 valuable sales leads• Effi ciently managed over 20 daily calls for sales and service leads, adeptly understanding customer concerns and scheduling appointments using CRM systems.

• Conducted comprehensive fall cleanup services, including leaf removal, debris clearing, and garden preparation for winter• Performed efficient snow removal operations, ensuring safe pedestrian and vehicle access on properties during the winter season.• Managed client communication effectively, providing timely updates and responding to specific requests to ensure satisfaction with the provided services.• Developed and implemented tailored service plans based on seasonal needs, demonstrating adaptability and foresight in anticipating weather-related challenges.• Negotiated service contracts with clients, including pricing and frequency of services, showcasing strong negotiation and customer service skills.• Utilized marketing techniques such as distributing printed flyers and engaging in door-to-door promotion to expand clientele, significantly increasing service demand.

• Delivered lawn care services, including mowing, edging, and trimming, for neighborhood clients, achieving high satisfaction and repeat business.• Independently managed scheduling, client communication, and billing, showcasing organizational and time-management skills.• Created tailored lawn care plans based on client preferences and assessments, demonstrating detailed customization skills.• Negotiated service contracts, including pricing and service frequency, emphasizing negotiation and customer service abilities.• Earned positive client feedback for reliability, professionalism, and quality, boosting client base through referrals.• Implemented marketing and sales strategies, including distributing flyers and door-to-door promotion, significantly increasing client acquisition and brand visibility.