Jade Ngoc D. Email and Phone Number
In the spirit of personal continuous improvement, I am looking to take my career to a new level, where I can build upon my diverse technical and Agile leadership skillsets. I am open to LEADERSHIP ROLES for Engineering or Program Management teams that value agility. These managerial roles will allow me to leverage my talents in Agile coaching and servant leadership, while also allowing me to expand on my interests in operational excellence and lean management.I am also interested in the role of PRODUCT MANAGER or AGILE PRODUCT OWNER, where my technical background, collaboration skills, detail-oriented story writing capabilities, and Agile/Scrum experience will serve as a firm foundation. The Product Manger/Owner role will allow me to collaborate more with business stakeholders and customers for a solid product vision with optimal value delivery.BACKGROUND:My professional experience started in development test engineering, working closely with developers to test and automate the tests for software features. This required an in-depth knowledge of specific features. I expanded my skills to system testing, which required a detailed end-to-end understanding of product solutions, as well as the ecosystems used to support and manage them. My system testing role exposed me to customers, vendors, and customer support personnel, each of which contributed to the design requirements that had to meet their specific needs and challenges. I was promoted to a technical leadership role as I played an active role in training the engineering and Customer Advocacy team on how to build and debug the system test environment.Then, the big Agile Transformation happened...and it rocked my world! While going through Agile/Scrum training and working closely with Agile coaches, my interests shifted from software/system bottlenecks to finding team impediments. Now, having worked with many teams in different companies through their Agile Transformations, I am ready to again shift my focus from the micro, 'team' level, to the macro 'program' and 'product' level. I'm excited to have an opportunity to take my passion for problem-solving, lean software, and quality product development to the next level! If this is what your organization wants too, let's connect!
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Sw Project ManagerJohnson & Johnson Medtech | SurgerySan Jose, Ca, Us -
Sw Project ManagerJohnson & Johnson Medtech | Surgery Dec 2024 - Present -
Scrum MasterJohnson & Johnson Medtech Nov 2022 - Dec 2024New Brunswick, New Jersey, UsScrum Master for Ottava Control Tower and Haptic Input Device (HID) R&D teams, Agile Coach for HID NPI/OPS team, implementing a unique, customized Hybrid Agile approach for each team• Revamped and customized JIRA projects using automations, dashboards, and quick filters to help optimize their use of the tool for their workstreams and allowing for ease of tracking of OKR progress• Helped plan and facilitate the PI Planning to provide the program with cross-functional visibility on the work and timelines to meet OKR deadlines for the Tower R&D and HID NPI/OPS teams• Integrated a wide range of tools used to track progress such as Agile, JIRA, Airtable, and LucidSpark• Created dashboards to help visualize progress, look for trends, and identify bottlenecks/impediments • Coached cross-functional team members on various topics from JIRA best practices, LucidSpark tips and integrations with JIRA, and Scrum/Kanban practices• Helped teams self-organize to optimize both individual and team performance, enabling them to deliver on commitments on time -
Scrum LeadEquinix Oct 2020 - Oct 2022Redwood City, California, UsServed engineering scrum teams in Virtual Private Cloud, Platform, and Equinix Customer Portal groups, working closely with Product Managers, Technical Product Managers, Engineering Managers, Program Managers, Technical Project Managers, UX teams, and many other business and technical stakeholdersWorked closely with highly distributed product management and engineering teams around the world (Poland, Singapore, India) to unblock impediments and dependenciesFacilitated scrum ceremonies and helped with continuous grooming of the product backlogCoached and trained Product, Program, and Engineering teams on Agile/Scrum conceptsPartnered with leaders, stakeholders, and teams for transparency, continuous feedback & continuous improvementAdvocated for strong & empowered engineering teams in order to achieve good work-life balance, happy teams, and quality productsCollaborated with the Agile Transformation team of scrum leads to strategize and align on common Agility goals for the wider organization -
Scrum MasterAperia Technologies Oct 2019 - May 2020Hayward, California, UsScrum Master for two teams: a mechanical engineering and a backend software teamImplemented Large Scale Scrum (LeSS) scrum ceremonies to facilitate collaboration with stakeholders across the organizationWorked closely with Product and Engineering to help refine the product backlog for transparency and visibility into value deliveries at the end of every sprintWorked closely with Agile Coaches, along with the co-founder and head of engineering, to continuously improve the agility mindset and approaches for the hardware and software teams -
Sr. Program ManagerArlo Technologies, Inc. Jan 2019 - Oct 2019Milpitas, California, UsWorked across organizations to facilitate cross-functional collaboration through continual process improvements in areas of engineering, QA, product security, supply chain, IT, compliance (ISO, GDPR, etc), monitoring, and DevOpsHelped bring project transparency across the organization to bring awareness of impediments, dependencies, risks, and mitigation plansWorked closely with C-Suite leaders, product management, business stakeholders, and engineering leadership on approvals for the New Product Introduction (NPI) process -
Scrum Master - Program ManagerArlo Technologies, Inc. Jul 2018 - Jan 2019Milpitas, California, UsHelped serve multiple teams in technology services (CI/CD, AWS Infra, CloudOps, Ops, Security) and engineering to adopt Agile practices through trainings and process improvementsWorked closely with IT and engineering leadership to streamline their planning process and JIRA tool structure -
Scrum Master - Program ManagerNetgear Jul 2017 - Jul 2018San Jose, California, UsHelped to manage a multitude of projects for Arlo products & software features (Cameras, Lights, Security, Sustaining, DevOps) in a cross-functional, multi-site development teamHelped to shape the Agile software development process and JIRA improvementsCoordinated Agile/Scrum training for engineering, IT, and marketing teams across Netgear and Arlo groups -
Scrum MasterCisco 2013 - 2017San Jose, Ca, UsCertified Scrum Master for a distributed and also a local software development team that grew into being well respected and high-performing teams within the Service Provider Video Software & Solutions Infinite Video Platform organizationWorked closely with the engineering team, product owners, product managers, scrum masters, program managers, engineering leadership, Agile coaches, and potential customers to enable a world-class Agile Transformation for Cisco, which gained us multiple major telecommunications customers from Europe and North America within the first couple years of embarking on our Agile Transformation Helped the organization navigate through integration of engineers from two major acquisitions (Scientific Atlanta & NDS) through coaching of Agile concepts aligned with engineering best practicesSuccessfully helped the teams learn how to effectively collaborate around the world in a global organization with the help of collaboration toolsCoached team on how to plan and break down user stories into small, estimable, demonstrable, and incrementally valuable featuresFostered an environment that encouraged a growth mindset and supportive of continuous improvementProvided teams with opportunities to grow their technical skills, enabling them to support each other cross-functionally, from backend to frontend, while keeping the teams small (less than 10 members) and nimbleCoached the teams on how to unblock themselves as much as possible by collaborating within and outside of the team using collaboration tools that help global teams to communicate effectivelyWorked with leadership team on resolving program level impediments that were affecting the velocity of the teams, such as the CI/CD gating test infrastructure, defining the impediment removal process for escalated impediments, and the engineering support model for triaging customer P1 issues -
Technical LeadCisco 2012 - 2013San Jose, Ca, UsTechnical leader for a system test team working in the area of mobility and videoHelped the team learn how to setup, configure, debug, and test end-to-end cloud based solutionsDocumented the technical information on wikis for knowledge sharingProvided remote, on-site support for a major North American telecommunications vendor to do interoperability testing with other vendors over several monthsWorked closely with engineers from other teams to learn about the various system components and helped train Customer Advocacy engineers about the system through a co-development partnership with the system test team -
Software EngineerCisco 2000 - 2012San Jose, Ca, UsWorked on various feature development test teams in the area of routing, specifically mobile ip and optimized edge routing (OER)Wrote test plans, automated test scripts (Expect/TCL), and helped to design, setup, and maintain the test infrastructurePresented a few technical talks for a deep dive on engineering features to the Cisco engineering community and Technical Assistance Center (TAC)
Jade Ngoc D. Education Details
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Santa Clara UniversityBachelor Of Science
Frequently Asked Questions about Jade Ngoc D.
What company does Jade Ngoc D. work for?
Jade Ngoc D. works for Johnson & Johnson Medtech | Surgery
What is Jade Ngoc D.'s role at the current company?
Jade Ngoc D.'s current role is SW Project Manager.
What schools did Jade Ngoc D. attend?
Jade Ngoc D. attended Santa Clara University.
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