After successfully opening the US office, I have been instrumental in nurturing business growth by developing and expanding the US Customer Success team. My role involved not only hiring and training but also ensuring the team's technical competency in our B2B sales engagement platform. Through delivering GTM initiatives and streamlining internal processes, I was able to increase revenue and improve customer experience. My strategic approach to performance analysis and providing market insights to executives played a key role in shaping market strategies and product vision. I was responsible for overseeing the customer life-cycle, ensuring client retention goals were met and that our solutions were effectively integrated into customer workflows.

In my role as Senior Client Success Manager at Sopro, I effectively managed a portfolio of 30+ SMB clients across multiple industries, focusing on customer onboarding, retention, and delivering strategic recommendations. My success in this role was evidenced by a consistent monthly upsell rate and above average Net Revenue Retention (NRR) rate, demonstrating my ability to foster positive business relationships and promote the value of our products through enhanced customer experiences.

Base is a modern social club that brings together curious minds, deep conversation and incredible experiences.

In my role as Product Manager at EPSON, I was dedicated to developing go-to-market strategies for hardware products and spearheading new subscription services. My successful establishment of an efficient onboarding strategy resulted in in net-new business and an increase in program growth year-over-year. My efforts were crucial in promoting the brand image and enhancing customer experience, leading to a high contract renewal rate.

Epson is a global innovation leader committed to becoming an indispensable company for both our customers and society. We are dedicated to creating products and services that exceed the expectations of our customers through the relentless pursuit of innovation in compact, energy-saving, high-precision technologies for both business and consumer applications.