Jade Pho Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

SOCIAL MEDIA MANAGEMENT & CONTENT CREATION: - Developed compelling and engaging content for various marketing channels, ensuring alignment with brand messaging and strategic objectives. - Improved LinkedIn post engagment rates from 8.3% to 12.5% within 6 months using content strategies, tactics, and planning.- Performance Analysis: Monitored and analyzed the performance of marketing initiatives and proposals, providing insights and recommendations for continuous improvement.BUSINESS DEVELOPMENT & B2B MARKETING:- Assisted in the development of proposals.- Worked closely with cross-functional teams, including technical teams, project management, and business development to ensure seamless execution of marketing and proposal initiatives. WEBSITE OPTIMIZATION:- Performed routine checks, updates, and audits on the company website to ensure accuracy, functionality, and relevance.- Addressed any technical issues and implemented improvements in collaboration with management.EVENT COORDINATION & PLANNING: - Helped plan and execute events, sponsorships, and conferences of 700+ attendees to promote Obsidian's presence in the industry.- Managed event logistics, including venues, coordinating schedules, and organizing materials- Tracked event budgets and ensure all activities are executed within allocated resources

Calgary, Alberta, Canada

EXCELLENT CUSTOMER SERVICE: Provided outstanding dining experiences by anticipating guest needs, delivering prompt and courteous service, and ensuring high levels of customer satisfaction in a fast-paced restaurant environment.EFFICIENT TIME MANAGEMENT: Expertly managed multiple tables simultaneously, accurately taking and delivering orders, handling special requests, and ensuring timely meal delivery, contributing to increased table turnover and sales.TEAM COLLABORATION: Worked seamlessly with kitchen staff, bartenders, and fellow servers to ensure smooth operations, maintain high food quality standards, and create a positive dining atmosphere, enhancing overall team performance.SALES & UPSELLING: Effectively recommended menu items, daily specials, and beverage pairings to guests, resulting in increased sales and improved guest satisfaction.CONFLICT RESOLUTION & PROBLEM-SOLVING: Successfully handled guest complaints and concerns with professionalism and empathy, ensuring a positive resolution and maintaining a high level of customer loyalty.SAFETY COMPLIANCE: Maintained strict adherence to health and safety regulations, ensuring cleanliness and proper sanitation of dining areas, which contributed to a safe and enjoyable dining experience for all guests.

Calgary, Alberta, Canada

— Designed and developed the Beyond the Hall campaign’s brand identity andmaintained consistent branding across all campaign media and correspondence.— Researched social media opportunities and storytelling strategies to market theirin-person event, Beyond the Hall, to the right target demographics on Facebook,Instagram, LinkedIn, and email.— Produced a 3-month cross-promotional plan to drive brand awareness andengagement using social media posting schedules, influencer giveaways, and othermarketing strategies.

Calgary, Alberta, Canada

— Created 15+ pieces of branded organic social media content to publish on Facebook,Instagram, LinkedIn, and Twitter.— Collaborated with 3 managers, 2 developers, and 2 designers to maintain brand voiceand business objectives across the client’s digital platforms.— Fostered strong client relationships through biweekly meetings and emails tounderstand their needs and to deliver and implement feedback.

New Media Production & Design, Graphic Design

𝕀𝕍 ⟶ I learned hard skills such as the Adobe Creative Suite, web development, SEO tactics and 3D-modelling, as well as soft skills such.

Marketing

𝕀𝕀𝕀 ⟶ I studied how and why people make purchases examining the psychological, sociological, and economic factors involved. This knowledge.

Bachelor Of Arts - Ba, Economics

𝕀𝕀 ⟶ I understand how economic markets operate and have knowledge regarding the current state of the economy. I can use this knowledge.

High School Diploma, International Baccalaureate Diploma Program

𝕀 ⟶ In addition to the regular high school curriculum, I took an accelerated and intense supplemental curriculum where I was pushed.