Jade T.

Jade T. Email and Phone Number

Product Director | MBA @ Sterling Park Group @ Sterling Park Group
Jade T.'s Location
Ho Chi Minh City, Vietnam, Viet Nam
Jade T.'s Contact Details

Jade T. work email

Jade T. personal email

About Jade T.

With over four years at Sterling Park Group, my mission is to drive digital transformation, leveraging a strategic mindset and deep technical expertise. My core competencies include development project management and team leadership, aimed at optimizing our processes and ensuring industry compliance. At Sterling Park Group, my goal is to embody the organization's values and culture by fostering innovation and efficiency, contributing to our digital-first approach.In my tenure as Product Director, I've successfully architected digital transformation roadmaps, emphasizing process optimization and compliance with industry standards. This role capitalizes on skills honed in prior positions, such as my stint at Grab, where I enhanced communication and productivity. My ability to navigate complex project landscapes and lead cross-functional teams has been pivotal in establishing a culture of continuous improvement and technological advancement.

Jade T.'s Current Company Details
Sterling Park Group

Sterling Park Group

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Product Director | MBA @ Sterling Park Group
Jade T. Work Experience Details
  • Sterling Park Group
    Product Manager
    Sterling Park Group Jul 2020 - Present
    Ho Chi Minh City, Vietnam
    In my current role, I spearhead the development and implementation of a comprehensive digital transformation strategy for our organization. I leverage advanced software solutions to optimize processes and ensure compliance with industry standards. By conducting thorough analyses of existing workflows, I identify opportunities for technological improvements and craft detailed digital transformation roadmaps. These roadmaps guide our organization towards a digital-first approach, enhancing efficiency and innovation.
  • Grab
    Senior Technical Program Manager
    Grab Feb 2020 - Jun 2020
    Ho Chi Minh City, Vietnam
    In my role as the Technical Program Manager for the Grab Vietnam Ads tech team, I hadthe pleasure of revolutionizing the way we communicate, leading to incredible boosts inproductivity and transparency. Leveraging my experience as both a product manager andtechnical program manager, I effortlessly spearheaded various crucial activities spanning fromprioritization and capacity planning to communication management, change management,project planning, and tech design. Not only did this take place across multiple locations,including Seattle, Vietnam, and other offices, but it was achieved with utmost ease andfinesse.
  • Tinypulse By Webmd Health Services
    Product Manager
    Tinypulse By Webmd Health Services Sep 2016 - Apr 2020
    Ho Chi Minh City, Vietnam
    I spearheaded the strategic planning, prioritization, and comprehensive research for product features, collaborating closely with the development team to ensure successful product delivery. My efforts included providing invaluable customer research and prioritization inputs for execution.During my tenure, I achieved several noteworthy accomplishments:- I was in the winning teams in the 2016 and 2018 TINYpulse Hackathons, demonstrating my ability to deliver innovative solutions under pressure. - In Q2 2017, I successfully launched a product that achieved an impressive Net Promoter Score of 62, highlighting my capacity for delivering customer satisfaction. - Additionally, in Q2 2018, I orchestrated the efforts of two engineering teams, resulting in the delivery of six impactful features that enhanced user engagement by 20% and the development of eight internal tools that reduced customer support time by 45%.
  • Hrboss
    Product Owner
    Hrboss May 2013 - Jun 2015
    Ho Chi Minh City, Vietnam
    As part of my role, I successfully managed the product development process, clientconsultancy and support process. This involved identifying and delivering creative andinnovative solutions to address the needs of both internal and external clients. Furthermore,I provided proactive support in leading, managing, and coordinating system adoption andutilization. This included delivering demonstrations and training to clients. I am proud to haveearned the trust of key clients such as Mitsubishi Fuso, Randstad, British American Tobacco,LG, Kompas Gramedia, and Changi Airport.
  • Officience
    Technical Support Lead
    Officience Mar 2011 - May 2013
    Ho Chi Minh City, Vietnam
    As the Technical Support Lead, I managed customer inquiries and follow-ups through email and phone, ensuring effective communication and customer satisfaction. I collaborated with the development team to innovate tools that streamline and enhance operational processes.

Jade T. Skills

English Customer Service Bpo Customer Support Leadership Project Management Training Crm Call Center Technical Support Help Desk Support Social Networking Call Centers Time Management Data Analysis Human Resources Teamwork Customer Relationship Management Sales Management Social Media Recruiting Formation Team Leadership

Jade T. Education Details

Frequently Asked Questions about Jade T.

What company does Jade T. work for?

Jade T. works for Sterling Park Group

What is Jade T.'s role at the current company?

Jade T.'s current role is Product Director | MBA @ Sterling Park Group.

What is Jade T.'s email address?

Jade T.'s email address is em****@****hoo.com

What is Jade T.'s direct phone number?

Jade T.'s direct phone number is +120667*****

What schools did Jade T. attend?

Jade T. attended Rmit University Vietnam, Rmit University Vietnam.

What skills is Jade T. known for?

Jade T. has skills like English, Customer Service, Bpo, Customer Support, Leadership, Project Management, Training, Crm, Call Center, Technical Support, Help Desk Support, Social Networking.

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