Jade P. Email and Phone Number
A dynamic Customer Service Technician with a passion for assisting customers and resolving technical issues effectively. I bring extensive experience in handling over 250 calls daily, demonstrating strong communication and problem-solving abilities. My sales prowess shines through weekly product upsells of over $500. In my previous role as a Senior Eligibility Specialist at Robert Half, I diligently managed data entry for numerous case files and collaborated with various departments to resolve eligibility challenges. As an Alliance Rx Walgreens Prime Patient Care Coordinator, I efficiently processed orders and ensured a seamless patient journey. Let's connect to explore how my diverse skill set can enhance your team's success.
Jpmorgan Chase & Co.
View- Website:
- jpmorganchase.com
- Employees:
- 286575
-
Account SpecialistJpmorgan Chase & Co. Oct 2023 - Present -
Customer Service RepresentativeSpectrum Jun 2022 - Oct 2023Assessed equipment outages and provided estimated timeframes for service restoration.June 2022 - Current• Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.• Handled over 250 inbound/outbound calls daily via dialer systems.• Upselling over $500 in products weekly.• Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support. -
Eligiblity Specialist (Tetra Tech)Robert Half Mar 2021 - Dec 2021• Assisted over 200 applicants with the online submission of applicants daily.• Actively ensured quality of data entry for over 200 case files daily.• Maintained a pipe line of over 75 escalated case files weekly.• Performed daily reviews and reporting of all incoming data.• Interacted with staff in other departments to clarify and resolve eligibility problems presented by members. • Interviewed and investigated applicants for public assistance to gather information pertinent to applications -
Patient Care CoordinatorAlliancerx Walgreens Prime Dec 2019 - Feb 2021Orlando, Florida, United States• Processed over 150 incoming orders daily.• Sent out over 150 patient statements and written correspondence for outstanding patient balances daily.• Assisted new patients with comprehension and completion of appropriate paperwork.• Initiated outbound administrative requests for medical records and specialty appointment booking.• Welcomed patients upon arrival, communicated patient arrivals to team and managed patient visit expectations.
Jade P. Education Details
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High School Diploma
Frequently Asked Questions about Jade P.
What company does Jade P. work for?
Jade P. works for Jpmorgan Chase & Co.
What is Jade P.'s role at the current company?
Jade P.'s current role is Account Specialist.
What schools did Jade P. attend?
Jade P. attended Coursera, Coral Springs Charter.
Who are Jade P.'s colleagues?
Jade P.'s colleagues are Mary Venegas, Reynold Obed, Shi Qi Chua, Anutosh Nimesh, Meredith Aronson, Brian J. Williams, Zaldy Dela Cruz.
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