Jade P. Email & Phone Number

Assessed equipment outages and provided estimated timeframes for service restoration.June 2022 - Current• Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.• Handled over 250 inbound/outbound calls daily via dialer systems.• Upselling over $500 in products weekly.• Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.

• Assisted over 200 applicants with the online submission of applicants daily.• Actively ensured quality of data entry for over 200 case files daily.• Maintained a pipe line of over 75 escalated case files weekly.• Performed daily reviews and reporting of all incoming data.• Interacted with staff in other departments to clarify and resolve eligibility problems presented by members. • Interviewed and investigated applicants for public assistance to gather information pertinent to applications

Orlando, Florida, United States

• Processed over 150 incoming orders daily.• Sent out over 150 patient statements and written correspondence for outstanding patient balances daily.• Assisted new patients with comprehension and completion of appropriate paperwork.• Initiated outbound administrative requests for medical records and specialty appointment booking.• Welcomed patients upon arrival, communicated patient arrivals to team and managed patient visit expectations.

Meta Social Media Marketing Professional Certificate

Currently pursuing a comprehensive certification from Meta that covers key aspects of social media marketing. This program involves.

High School Diploma