Jade Wright Email & Phone Number

Chicago, Illinois, United States

• Developed and implemented custom inventory management database utilizing Excel (builtregression analysis models) transferred it to MS Access which contributed to reducing callvolume while improving customer satisfaction.
• Prepared reports by collecting, merging, analyzing, and summarizing information.
• Actively provided analysis and recommendations for process improvements andautomation which resulted in improvements of 60% of time and efforts.
• Performed risk assessment for senior managers to identify potential economic losses due tooperational risk.
• Analyzed and forecast weekly call volume and average handle time (AHT) as well as weeklyupdates.
• Effectively managed and used systems and processes to measure, and monitor impactperformances on Operations.

Illinois, United States

• Traveled with campaign team to help organize support at different locations.
• Drummed up support for political candidates by canvassing door-to-door.
• Ran phone banks taking calls from donors wishing to contribute to political causes.
• Prepared materials and signage for distribution to local area.
• Use Salesforce to help business keep tract of customer interactions, sales data, andmarketing.
• Increased sales by 10%.

Lombard, Illinois, United States

• Trained, coached, and mentored new sales associates for maximum performance.
• Handled cash register operations and customer transactions to process payments.
• Answered customer questions about products and services, helped locate merchandise,and promoted key items.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Increased sales by 20%.