Jade Wright Email & Phone Number

Chicago, Illinois, United States

• Developed and implemented custom inventory management database utilizing Excel (builtregression analysis models) transferred it to MS Access which contributed to reducing callvolume while improving customer satisfaction.• Prepared reports by collecting, merging, analyzing, and summarizing information. • Actively provided analysis and recommendations for process improvements andautomation which resulted in improvements of 60% of time and efforts.• Performed risk assessment for senior managers to identify potential economic losses due tooperational risk.• Analyzed and forecast weekly call volume and average handle time (AHT) as well as weeklyupdates.• Effectively managed and used systems and processes to measure, and monitor impactperformances on Operations.• Converted general data into strategic business plans and continuous improvementsuggestions for senior management.

Illinois, United States

• Traveled with campaign team to help organize support at different locations.• Drummed up support for political candidates by canvassing door-to-door.• Ran phone banks taking calls from donors wishing to contribute to political causes.• Prepared materials and signage for distribution to local area.• Use Salesforce to help business keep tract of customer interactions, sales data, andmarketing.• Increased sales by 10%.

Lombard, Illinois, United States

• Trained, coached, and mentored new sales associates for maximum performance. • Handled cash register operations and customer transactions to process payments. • Answered customer questions about products and services, helped locate merchandise,and promoted key items.• Provided exceptional customer service to foster client loyalty and satisfaction.• Increased sales by 20%.