Social Strategist, Community
Current' Responsible for the strategy behind SoFi digital communities and social trend culture. ' Grew communities +44% in H2 2022. ' Develop target audience community strategies' Drive culturejacking opportunities as the 'voice of SoFi' across social platforms' Work closely with customer operations team to guide best in class principles in our member support' Reporting + Analytics' Works closely with product teams to identify, translate and quantify product insights from users for product development initiatives' Co-lead of the organization's ERG group for AAPI-identifying employees.- Led planning and execution of the cultural takeover month- Increased membership by >30% after '23 takeover month