Main Responsibilities:Act as a single point of the contact for the employees and managers in the business unitOrganization and Employee developmentEmployment and compliance to regulatory concerns regarding employeeEmployee onboarding, development, needs assessment, and training;Policy development and documentation;Employee relationCompany committee facilitationCompany employee and community communicationCompensation and benefits administrationEmployee… Show more Main Responsibilities:Act as a single point of the contact for the employees and managers in the business unitOrganization and Employee developmentEmployment and compliance to regulatory concerns regarding employeeEmployee onboarding, development, needs assessment, and training;Policy development and documentation;Employee relationCompany committee facilitationCompany employee and community communicationCompensation and benefits administrationEmployee safety, welfare, wellness and healthEmployee services and counselingProactively support the delivery of HR ProcessesActively identifie gaps, proposes and implement changes necessary to cover risksRecruit personally the key talents for the internal clientFacilitate the management team to bring best solutions for employeesAct as the performance improvement driver and provokes positive changes in the people managementDesign and maintain organization vitality charts as the performance of the business unit improvesDesign succession plans for key talents and key job positionsChallenge the organizational structure of the internal client and proposes changesAct as the member of the HR Management TeamHR SpecialistNetEntOctober 2015 - January 2016 Show less

Human Resources and Office Manager Job Duties:• Formulating job requirements and job descriptions for all positions.• Recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.• Maintain a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets and forecasts; monitoring and scheduling individual pay actions; recommending, planning,… Show more Human Resources and Office Manager Job Duties:• Formulating job requirements and job descriptions for all positions.• Recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.• Maintain a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets and forecasts; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.• Maintain employee benefit programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit.• Ensures legal compliance with MGA (Malta Gaming Authorities) for Marketing Departments and Company Audits. I also monitor and implement applicable human resources Maltese law requirements; conducting investigations, maintaining records and representing the organization.• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.• Maintain historical human resource records by designing a filing and retrieval system; keeping past and current records.• Process all office and employee invoices, maintain petty cash.• Organize roaster for employees, keep records of sick and holiday leave. Ensure that all overtime is justified and time in lieu is included in roaster.• Liaise with accountant and MGA on Payroll, re-located employees and all required documentation according to the Maltese Law.• Order and keep up to date: drinking water, coffee, milk, office stationery etc…• Schedule all office and company apartments’ maintenance and cleaning Show less

2x is an international company which develops software for the booming virtual desktop and application delivery market and operates around the world.I am responsible for managing the customer services/order processing team, backing-up the worldwide customer services offices, processing orders for the local and overseas offices and ensuring top quality of service to the existing and potential client-base. Responsibilities include:• Establishing and maintaining Customer… Show more 2x is an international company which develops software for the booming virtual desktop and application delivery market and operates around the world.I am responsible for managing the customer services/order processing team, backing-up the worldwide customer services offices, processing orders for the local and overseas offices and ensuring top quality of service to the existing and potential client-base. Responsibilities include:• Establishing and maintaining Customer Service procedures and goals for the team• Communicating and redirecting incoming customer request to the correct departments• Keeping an updated record of the company’s certification and partnership programs• Training new and existing partners on the Partner Relationship Management as well as on other Customer Service systems• Keeping all company offices posted on new Customer Service / Order Processing procedures• Ensuring maximum coverage for the timely order processing for all company offices• License key management• Maintaining established procedures for order processing whilst creating and rolling out new methods where deemed fit• Liaising with Accounts department to secure customer payments are settled in due time• Handling the online ordering within the PRM system• Training new team members• Assisting the team members in carrying out their daily tasks• Monitoring team members' work, to ensure procedures are being adhered to• Managing the team's leave and work schedule• Monitoring and training the worldwide Sales offices on Customer Services procedures• Creating and updating text templates for the following tools:o Partner Relationship Management Systemo SAGE accounting & CRM systemo Kayako Fusion CRM / email communication systemo Google Mail and Documentso Maintaining update records of the administrator rights on the PRM systemo Assisting in occasional Marketing tasks and text revisiono Inputting, testing and monitoring 2Xproducts on online shop (PRM) Show less

Responsibilities:Mainly responsible for planning, organization, and controlling the clerical aspect of the organization, including the preparation, communication, coordination and storage of data to support production and other important operations. I also engaged in marketing, sales tools and ran a supplier work group, in which I negotiated rates with suppliers and agreed on SLA (Service Level Agreements) with the suppliers in order to ensure our clients got the best service… Show more Responsibilities:Mainly responsible for planning, organization, and controlling the clerical aspect of the organization, including the preparation, communication, coordination and storage of data to support production and other important operations. I also engaged in marketing, sales tools and ran a supplier work group, in which I negotiated rates with suppliers and agreed on SLA (Service Level Agreements) with the suppliers in order to ensure our clients got the best service. My tasks were to monitor the work processes and to evaluate the outcome. In brief I performed a combination of the following office management functions:PurchasingBook KeepingHuman resourcesAccounting – (using SAGE 50)Records managementForms managementPayroll – (using DAKAR Software)Facilities managementSpace managementAffirmative action and equal employment opportunityInformation technology and telecommunicationsMonitoring the management of health and safety in the company officeAssisting senior managers in identifying health and safety needs in their departmentsResponsibility for the day to day running of the office. Liaising with senior managers to ensure that staff in the division have appropriate information technology equipment.Analysis on staff performance and producing monthly statistics to the board.In this role I used all my competences which are problem solving and decision making abilities, integrity, assertiveness, flexibility, accuracy and the ability to cope with pressure. Show less

Responsibilities:Produced the multi-currency management accounts for various Hedge Fund Management companies based in the US, and was responsible for the quaterly vat returns of many small companies (Sage 50 Accounting System)Performed yearly financial audits for individual companies. This meant taking an in-depth look at the company's financial statements. This included profit coming into the business, expenditures and expenses related to the business functioning, valuations… Show more Responsibilities:Produced the multi-currency management accounts for various Hedge Fund Management companies based in the US, and was responsible for the quaterly vat returns of many small companies (Sage 50 Accounting System)Performed yearly financial audits for individual companies. This meant taking an in-depth look at the company's financial statements. This included profit coming into the business, expenditures and expenses related to the business functioning, valuations and analysis. I ensured that all financial procedures were followed according to regulations (ACCA format for audits). Show less

Responsibilities:Reporting to the Financial ControllerMaintenance of the General Ledger for Companies and Funds (SUN and Paxus systems)Setting up new funds, preparing and eventually monitioring and udating funds' budgetPreparation of financial statements for management companies under UK GAAPPreparation of financial statements for funds in accordance with IMA SORPPreparation and filing of statutory returns (VAT, TAX)Treasury and cash managementReconcilitaions… Show more Responsibilities:Reporting to the Financial ControllerMaintenance of the General Ledger for Companies and Funds (SUN and Paxus systems)Setting up new funds, preparing and eventually monitioring and udating funds' budgetPreparation of financial statements for management companies under UK GAAPPreparation of financial statements for funds in accordance with IMA SORPPreparation and filing of statutory returns (VAT, TAX)Treasury and cash managementReconcilitaions and calculation of performance fees and management feesStatutory and month-end reporting Shadow accounting, including the maintance of accurate internal NAV calculations for FundsUpdating our system with Price Feeds from BloombergPreparation for audit and leasing with brokersCarrying out other ad-hoc projects assigned by senior managementThis role has provided me with a good understanding in Fund Accounting enabling me to reach timely and accurate recommendations and decisions. This position was mostly based in Dublin. On my return to Malta I was responsabile for training the new recruits, and help with company growth. This role has given me:A high proficient in IT, particularly in MS ExcelBe an active team player, and also be able to work independently efficientlyFlexible, able to lead and coach others An ability to commit to strict deadlines Show less

Responsibilities:Managing customer's accounts. Responsible for sales and finding individual solutions for customers to benefit from products of HSBC. Account opening, loan applications, answering questions about other banking services, credit and debit card openings, statements, charges and interest and in general acting as a personal financial advisor.

Responsibilities:Main responsibility were Sales Ledger and Purchase ledger, handling all invoices, incoming and outgoing, monthly reconciliations, direct transfers (BACS) for weekly supplier payments and cash book. (Accounts system used: Liquid Accounts). Daily duties were any invoicing issues, vat returns, incorrect rates being invoiced to us, checking of backing sheets for invoicing and daily logs to suppliers. Also handling customer and suppliers phone calls for anything… Show more Responsibilities:Main responsibility were Sales Ledger and Purchase ledger, handling all invoices, incoming and outgoing, monthly reconciliations, direct transfers (BACS) for weekly supplier payments and cash book. (Accounts system used: Liquid Accounts). Daily duties were any invoicing issues, vat returns, incorrect rates being invoiced to us, checking of backing sheets for invoicing and daily logs to suppliers. Also handling customer and suppliers phone calls for anything related to accounts, payments, invoicing, complaints or just information. All the accounts were UK based however employees were based in Malta. Show less

Responsibilities:Responsabile for Marketing Campaigns and designing marketing material for the events.Exchange Visits, bookings, ticketing and co-ordinating.Quoting, Organising and managing conferences, incentive meetings and product launches.Coming up with new ideas, packaging up holiday packages and marketing them by means of E-bulletins and News Letters. Also created a Facebook page which was very helpful with marketing, especially with youngsters for selling packaged… Show more Responsibilities:Responsabile for Marketing Campaigns and designing marketing material for the events.Exchange Visits, bookings, ticketing and co-ordinating.Quoting, Organising and managing conferences, incentive meetings and product launches.Coming up with new ideas, packaging up holiday packages and marketing them by means of E-bulletins and News Letters. Also created a Facebook page which was very helpful with marketing, especially with youngsters for selling packaged holidays.Full management on our on-line e-shop (sales, new packages and new products, keeping it up to date with concerts ect…)Dealing with complaints.Working under pressure.Organising Large Events and managing the whole project with my team, with regards to ticket sales, clients enquiries, marketing, seating, leasing with all the suppliers, negotiating rates, double checking everything, creating itineraries and various other responsibilities. Show less

Responsibilities:Answering telephone calls, taking in taxi bookings and putting each booking in the computer system. All the jobs were to be completed and picked up with an ETA of 15 minutes. These calls were all from the UK for taxis to be booked in the UK.

Responsibilities:Responsible for all the sales and orders, keeping the stocks up to date, dealing with complaints and daily administrational duties.