- Shaped the Data and Analytics domain and defined, with the support of Gartner research analysts as well as the business executives, the architects, a 3 years corporate reporting vision, spanning self-service business intelligence, data governance, advanced analytics, real time operational dashboards and corporate pixel perfect static reports.- Led a team of 12 Data and Analytics consultants, coached them on both the expertise and transferable skills aspects- Led the reporting steering committees, prepared roadmap status updates on the different streams, strategic objectives and deployment strategy- Decreased IT reporting budget by 30% through implementing a self-service reporting framework, and reducing time to market of complex dashboards using new agile analytics methodology- Consulted 15+ internal clients/teams across Murex worldwide offices through providing tailored analytics solutions for different activities and managed the delivery of 40+ dashboards- Introduced new dashboards project management methodologies using PwC agile analytics and Qlik project management frameworks- Collaborated with PwC Canada on the Portable Agile Data Management System PoC for self-service BI- Initiated data management related streams such as data quality, data catalog, data lineage and data life cycle management and defined with the business managers and data stewards the governance around it.- Defined a cost estimation model for analytics project and continuously fine-tuned it through back-testing- Benchmarked several reporting and data analytics applications (including Tableau, Qlik Sense, Power BI, IBM Cognos and Microstrategy) - Prepared and delivered BI training program for new comers and old timers, for different profiles- Initiated several advanced analytics PoCs on structured and unstructured data to solve business problems

SCRUM Master within the Information System and Organisation department.Project Manager, on different strategic projects, one of which the implementation of defect management solution for corrective maintenance for Murex within the software engineering department.

Product Owner of Reporting, Dashboards, Business Intelligence products.- Enhanced the reporting modules in several information systems and implemented new, web enabled, operational dashboards, and allowing users to create/manage and share their own dashboards.- Worked on the implementation of a data warehouse aggregating data from three major information systems, in order to have cross systems reporting capabilities.- Built an expertise on several BI tools including Microstrategy, Qlik View and MXViewer to deliver + 10 BI dashboards, KPIs and metrics to monitor support services and production chain quality.Product Owner of defect and release management modules.- Ensured product evolution by delivering regularly several new features requested by the business.- Enhanced the User Experience by redesigning with the help of an ergonomic expert the related screens.- Optimized and monitored the navigation, loading, logging and response time to have sub second system.

- Business analyst and service desk member, committed to deliver the highest levels of customer satisfaction supporting + 1000 users all over the world both internal and external users on Product Life cycle Management and CRM applications.- Designed detailed product/modules specifications meeting internal and external business requirements.- Introduced new Customer Support Service Workflow in order to enhance the Quality of Support in order to best meet pre-set Service Level Agreements.- Designed and implemented a set of KPI for Customer Support Service and Defect/Development activity.- Prepared and presented Application Training and Demos to international banks. - Provided knowledge transfer sessions to newly joined team members and ensured continuous sharing of knowledge.- Updated the CRM Knowledge base with Presentations/Release notes/User guides.

- Analyzed and developed new ERP modules (Stock management, daily closing operations, data transfer) under Oracle Forms and reports 6i.- Developed new and enhanced existing enterprise reports, including sales, stock transactions, account balance, statement of accounts and profit and loss reports.

- Optimized support efficiency of data corrections through the automation of the data correction/cleaning process. I developed an admin tool targeted to key business users for self-service data corrections. This minimized work load on repetitive low added value tasks and maximized data integrity by reducing operational risk