• Entered data and updated digital records with accuracy and attention to detail.• Prepared and printed awards certificates to recognize achievements.• Assisted in organizing and managing the logistics of on-site meetings, ensuring smooth execution and attendee satisfaction.• Processed and logged financial correspondents from donors, maintaining meticulous records for transparency and accountability.• Generated sales reports and sent invoices, meticulously verifying data to ensure accuracy and prompt payment.• Created and delivered APTA courses in the learning center, assessing their effectiveness and adapting content as needed.• Resolved tickets using Freshdesk ticketing software, delivering prompt and effective solutions to ensure exceptional customer satisfaction.

•Create and manage small to medium-sized projects.•Contribute to the company's short- and long-term product growth goals.

 Create Competitive Analysis using PowerPoint to help new employees learn about different products Assist with creating and updating Single Family SharePoint resources site Organize and facilitate corporate meetings, as well as arranging and sending meeting invites via teams

 Resolved over 20 tickets daily using Dovetail ticketing software, providing excellent customer service to all customers Assisted 5-10 new hires with onboarding every day and helped them acquire the necessary tools knowledge and skills needed to become a valuable member of the team Organizes and develops agendas for association and corporate meetings, as well as arranging and preparing conference rooms

 Maintained visitor logs and assisting with workplace security by issuing, checking, and collecting badges Managed high volume calls, taking, and forwarding messages, and giving callers with information. Directs visitors by maintaining and updating employee and department directories.