Jadran De Boer Email & Phone Number

Venendaal

Veenendaal, Utrecht, Nederland

Oegstgeest, Zuid-Holland, Nederland

• Responsible for all ITSM and Service desk activities according to ITIL service management best practices using the Garmin global Jira Atlassian portal. Leading and guiding 3 service desk agent’s and giving support to more than 600 users at the brand new Tacx factory at Oegstgeest • Responsible for execution of all BMS projects that are IT related and need infrastructure to function.• Providing day-to-day operational support for Physical Security services and users.• Project work leading to the development and deployment of new IT and Security services• Accountable for all IT infrastructural installations and operation of all hardware network devices.• Attending the global Garmin CAB board where all changes are reviewed and approved.• Leading all local IT Projects within Tacx• Setting up IT Operation process and procedures like, Onboarding and Asset management process.• Responsible for SLA's with 3th party providers of service delivery.• Practicing continual end continuous improvement on various IT processes. • Head of IT daily operation at Tacx and Leading the daily stand-up meeting with the Kanban/Scrum method.• Working together with the Global IT of Garmin on all IT services deliveries and IT security issues and policies.• Reporting to CEO of Tacx and EMEA IT director of Garmin.

Amsterdam

Teamleider Servicedesk , Systeembeheer en Netwerkbeheer.

Amsterdam En Omgeving, Nederland

Responsible for the IT backoffice of Anchormen .

Hoofddorp

IT Support manager bij Naspers te Hoofddorp. VIP support for Hoofddorp and Dubai office.• Responsible for managing daily tasks for 3fte’s• Reporting weekly to IT CORP director .• Responsible for account management in MS Server 2012 R2 CORP environment.• Managing Cisco Video conferencing systems/rooms.• Handling and logging incident and requests for 150 users from both locations and frequent travelers worldwide.(ITIL way)• Service manager for multiple local applications.• Advising and operational role for all technical matters for the facilities department.• Member and reviewer of the Shared Services Board for all corporate services.• Participate and handling own IT projects in cooperation with PMO.• Responsible for purchasing hard and software and IT budget.• Asset management and CMDB inventory for IT.

Zaandam

Bedrijven :M.K.B Nederland ,regio Amsterdam.(zie : www.quatrovista.nl)Verantwoordelijk voor het beheren van Microsoft Servers en applicaties in het midden en kleinbedrijf in Nederland werk als zelfstandige ondernemer(eenmanszaak).• Het adviseren van klanten omtrent hun ICT infrastructuur.• Voorbereiding en uitvoering van migratie projecten op basis van Microsoft server producten en besturingssystemen . • Beheren en ondersteunen van Servers en Werkstations bij klanten.• Het maken van verslagen en rapportages betreft ITIL Processen.• Het maken van Proof of Concepts (POC’s) in testcases.• Hardware Sales op basis van HP producten en derden partijen.• Administratieve taken uitvoeren voor mijn eigen onderneming zoals factureringen en offerte afhandelingen.• Consultant en ICT manager Servicedesk.

Project Raisers Edge software implementatie t.b.v. Alumni registratie en fondsenwerving. • Uitzoeken en vertalen van werkprocessen binnen Raisers Edge.• Aanpassingen brengen aan de functionaliteit van Raisers Edge.• Processen beschrijven en uitleg geven aan gebruikers. • Proof of Concept maken met betrekking tot de webversie van Raisers Edge

leiden van een team van 15 man , onderhouden van systemen van computergebruikers.