I am the main point of contact for customers for IT services, managing inquiries and collaborating with internal teams. My responsibilities include project scheduling, issue resolution, performance monitoring, and SLA management. I also provide training and ensure alignment with the business strategy while generating reports.Achievements:- Developed a customer survey incentive program that rewards engineers who provide more responses with gifts.- Established an engaging program to boost participation and interaction.- Organised a successful Brazilian Day event.- Improved the efficiency of the reporting process.

Volunteer at The Grupo Mulheres do Brasil, Entrepreneurship Committee. In my role, I actively contribute to our mission by organizing impactful events/programs, delivering engaging presentations, and managing the group podcast on the Irlanda Talk Show on YouTube.I'm proud to support the committee's efforts to empower and inspire entrepreneurs. The Grupo Mulheres do Brasil “Women of Brazil Group” was created in 2013 with the objective to discuss relevant issues in the country, take actions towards of impacting our society on the political sphere by encouraging dialogue in favour of justice and peace.For more details visit http://www.grupomulheresdobrasil.org.bror follow Instagram @grupomulheresdobrasil.dublin

I have a specialized skill set that's dedicated to supporting clients in various essential areas. This includes conducting market research across multiple sectors in Ireland, creating presentations and training materials, forecasting and reporting on client activities, and creating new procedures.Developing social media content, streamlining the onboarding process for new members, assisting in business setup, and refining growth strategies. Assisting in event organization and coordinating various events.

I prioritize creating a warm and welcoming atmosphere, delivering exceptional service with a friendly and courteous approach. My responsibilities include taking customer orders, providing table service, escorting guests to their tables, handling check closures, and addressing any guest inquiries.

• Focus on delivering an ultimate customer experience, acting as an ambassador of the brand and purpose of Rituals. • Carrying out duties to generate the daily sales targets, achieving the daily sales objectives and ensuring that merchandising guidelines are observed.• Ringing up sales, requesting price checks, honoring coupons, collecting payment, and giving appropriate change.• Managing KPI's. • Opening and closing the till.

• Working closely with entrepreneurs in the civil construction sector.• Identifying innovation opportunities for companies and promoting continued actions and innovation practices in civil construction companies. • Applying the Innovation Radar developed by Mohanbir Sawhney to identify innovation opportunities. • Producing proposals, presentation and report documentation using Word, PowerPoint, Excel, and Sebrae’s ERP.• Making reports and presenting them to entrepreneurs.• Establishing strong links with local business community to ensure they understand the services and supports available at Sebrae. • Promoting and encourage participation in relevant business development programmes to enhance management and business skills within client companies.• Giving presentations. • Creating and organizing events and conducting technical visits. • Managing stakeholder relationships and facilitating new partnerships.• Project Management, Strategy and Planning.Achievements:- After my consulting, some companies increased revenue by 40%.- One company reduced costs by 35%.- One company had its success presented in the ACIM magazine for innovation (https://issuu.com/acimvirtual/docs/revista_acim_-_mar_o_2019).- I created the technical visits project to promote the sharing of good practices.

• Carrying out administrative duties relating to HR.• Screen candidates by reviewing resumes and job applications, and scheduling job interviews. • Preparing recruitment materials.• Identifying future hiring needs. • Helping recruiters with the interview process. • Organizing and managing internal events. • Ensuring internal communication platforms are continually updated. • Processing documentation and preparing reports. • Dealing with employee requests regarding benefits. • Assisting in annual financial planning to HR.• Onboarding and induction day for new employees in order to become fully integrated.

• Building workshops agenda. • Supporting the events manager with logistical and administrative support, including guest list management.• Providing general administration services to company executives. • Maintaining client databases and updating contacts in Sebrae’s CRM system. • Assisting in annual financial planning.

Assisting customers in resolving technical issues with their telephony services, including troubleshooting problems with phone lines, internet connectivity, or other related services.Responding to customer inquiries about billing, service plans, features, and general product information. Investigating and resolving customer complaints or concerns regarding service interruptions, billing discrepancies, or equipment malfunctions.Diagnosing and troubleshooting technical issues over the phone, helping customers navigate through potential problems step by step.Providing guidance and instructions to customers. Meeting or exceeding performance targets related to customer satisfaction, issue resolution, and call handling metrics.