Jadzia Bean Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Manage, tune, and maintain NetApp NAS environment for best practices around protocol implementations (iSCSI, NFS, CIFS), capacity utilization, and data protection.Manage, tune, and maintain VMware (ESX 5.x , vSphere) environment components including hosts, templates, and software to reflect current organizational standards and industry best practices.Manage, tune, and maintain Red Hat Enterprise Linux 5/6/7 server environment maintaining consistency across a spectrum of application installations.Manage, tune, and maintain hardware, firmware, and service profile configurations in the blade server infrastructure (Cisco UCS).Ensure consistent configuration across the storage, server, and application layers for monitoring, backups, security policies, and user access.Collaborate with other IT staff to establish or update internal processes or procedures.Develop and maintain documentation detailing environment and configuration information in a format relevant and technically appropriate to the reader. Publish documentation to various media formats including flat files, web, and multimedia.Proactively research and evaluate competing solutions in various technology spaces and provide recommendations.Configuration and management of a lab environment.Participate as part of an oncall rotation.

Durham, Nc

Systems Analyst providing help desk support, application support, and employee training to over 1,300 employees across 13 offices nationwide.Principal Application Support Specialist of the RHUB TurboMeeting web conferencing system, which provides web conferencing, remote support, audio conferencing and video conferencing capabilities to employees. Maintained close relationship with the RHUB developers and frequently suggested improvements. Managed troubleshooting, floating license system, network resource capacity, and scheduled system backups. Frequently conducted in-house training seminars with up to 80 attendees covering usage of TurboMeeting, SharePoint 2010, and MS Office 2010. Managed the company-wide transition from XP to Windows 7 by personally deploying custom images to over 1,000 new computers using Windows Deployment Services. Configured Active Directory user accounts and permissions via RSAT (Remote Server Administration Tools). Served as software compatibility expert on a variety of systems including ITS (Item Entry System), SelectSurvey.net (survey software deployed to an in-house, self-hosted server), Agiloft call center software, TrackIt ticketing system, MS SharePoint 2010, and Spiceworks inventory software.

Raleigh, Nc

Provided excellent customer support to over 1,000 employees across over a dozen SMB clients as they interface with technology, especially regarding desktop workstations, IP telephones, cell phones, file management, file transferring, printing, presentations, web design, and social media.Assisted clients in finding the best technical solution to managing, transferring and conveying information. Trained clients in use of technology and software applications. Responded to clients' requests for software and hardware installs, upgrades, and modifications using the Spiceworks help desk system. Used TeamViewer to provide remote support to desktop users.Designed custom websites for clients, including commercial businesses and schools, using the Weebly platform. Helped configure, administer and maintain Windows Small Business Server 2008 and 2012.Remained abreast of new technology, hardware, software, and apps that help provide better, cost-effective services to clients. Worked as a team member to assure that all clients have the necessary, required and approved equipment to perform their respective jobs.

Raleigh-Durham, North Carolina Area

Provided expertise in natural resource planning as related to property acquisition projects. Prepared LEED documentation submissions for a variety of properties. Created real estate promotional imagery using Photoshop software.

Raleigh-Durham, North Carolina Area

Project Manager and Office Lead on multi-phase $3 million project with the North Carolina Department of the Environment and Natural Resources, concerning a variety of groundwater contamination issues related to leaking underground storage tanks.• As Office Lead, responsible for managing the workflow of two staff members, including report production, travel logistics, approving timesheets, expense reports, etc.• Conduct groundwater assessment and remediation duties. Report writing tasks include data analysis, production of potentiometric surface maps and contaminant plume maps.• Extensive experience with Adesso client/server proprietary database software, Canvas CAD, Surfer 8.x, and MS Office software.• Field work includes performing low-flow groundwater sampling on week-long, physically challenging field assignments in Florida and Texas.

Greater San Diego Area

• Supplemented the GIS needs of several Project Managers on projects concerning a variety of groundwater contamination issues. Extensive experience with MS Access and ArcGIS software.• Performed primary research tasks, and contributed figures and tables for Expert Witness Reports, including Qa/Qc on figures and lab report data.• Monitored installation phases of several groundwater monitoring wells with mud-rotary and hollow-stem auger equipment, including lithology logging and well development. Sampled from a 7-stage, 1000 foot Westbay well installation.

Iowa City, Iowa Area

• Provided direct field data collection using GPS/GIS, photography, and plant species identification which contributed to wetland delineations and monitoring of mitigation sites. Also contributed to stream restoration projects and researching innovative storm water practices for watershed assessment.• Experience using GIS technologies (Trimble Geo-XH with ArcPad and ArcGIS 9) along with Windows and Macintosh OS, MS Office, and digital photography.• Extensive report writing for wetland delineation and mitigation, stream restoration, and watershed analysis.• Organized educational outreach events that gave local junior high students the opportunity to restore wetland areas.• Operated Giddings Drill Rig mounted on John Deere Gator to drill 3 inch soil cores.

Iowa City, Iowa Area

• Over one year of telephone-based help desk experience, servicing inpatient and clinical doctors, nurses, and other professionals with accessing computerized medical records. • Utilized computer accessioning programs to rapidly retrieve patient test results.• Performed phlebotomy services in outpatient clinics and on inpatient floors.• Processed human medical samples for chemical analyses.

Iowa City, Iowa Area

Taught lab sections for introductory Geology classes: Earth History and Resources, and Evolution and the History of Life. Coordinated the work of seven teaching assistants, also wrote assignments, tests, and managed teaching materials.

Ceu, Comptia A+, Net+, Security+

Masters, Geoscience

Activities and Societies: Student Senate

Ba, Environmental Geology, Biology

Activities and Societies: Sigma Gamma Epsilon, Vice President