Answer phone callsAssist students with any questions/ concerns they may have about their FAFSA applicationHelp coworkers with any daily duties they may have such printing barcode & etcAble to work effectively in a fast-paced, cross- functional environment.Reviewed initial financial aid applications for accuracy and compliance with reporting standards.Processed unique financial aid profiles for undergrad and post-grad applications.Communicated with prospective students to illustrate available financial aid opportunities.Operated computers programmed with accounting software to record, store and analyze information.

Provided excellent, by responding to requests, assisting with product selection, and handling ordering functionsPerformed all checkout procedures quickly and accurately each time, while also promoting the store credit card to customersKept the backroom and register areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagementMaintained a calm, friendly demeanor with upset customers to de-escalate stressful situationsUsed resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and informationRecommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requestsSuggested alternatives when a product was out of stock