Jae H Kim Email & Phone Number

Washington, DC, US

• Successfully led digital transformation initiatives by overseeing enterprise systems development, maintenance, and support. Spearheaded product roadmaps crafted strategic plans, and managed a cross-functional team of.
• Collaborated with cross-functional stakeholders to align technical and business priorities with scalable architectural solutions and emerging technologies, resulting in the successful integration of applications.
• Coordinated the quickest digital sales system conversion in company history by executing 34 successful releases within 2 months and on-boarding all lines of business/states in 11 months.
• Completed 10 corporate projects within 12 months by employing effective communication, maintaining strong relationships with key stakeholders, negotiating trade-offs, and managing expectations.
• Achieved an 83% efficiency increase by partnering with CM and DevOps team on transformation initiatives including delivery modernization efforts through CI/CD, transition to Kubernetes, and the conversion test plan for.
• Established a strong company culture by achieving a 90% employee satisfaction rating from 360 Peer Subordinates Survey and a 95% employee retention across 4 years.

Chevy Chase, Maryland, United States

• Implemented the company’s first AI/ML effort, Sales Conversational AI (SCAI) application, which leveraged IBM Watson Natural Language Processing (NLP) technology to introduce a conversational sales interface, resulting.
• Collaborated with cross-functional teams to gather requirements, analyze user needs, and deliver software solutions aligned with business objectives.
• Spearheaded the automation of manual processes via the design and implementation of C#.NET applications, significantly enhancing operational efficiency. Successfully eliminated manual paper survey procedures through.
• Orchestrated a remarkable 25% performance enhancement for Sales and Service agents across various product types. Implemented KPI metrics reporting using SSRS, Qlik, and MicroStrategy. Applied expertise in data mining.
• Achieved a consistent sprint completion rate of 95% or higher by fostering agile development through continuous collaboration with the Product Owner and business units as the Scrum Master. Maximized team velocity by.
• Recognized for outstanding performance, selected to attend the IT Management Academy in acknowledgment of consistently surpassing expectations and demonstrating exemplary organizational leadership skills.

Chevy Chase, Maryland, United States

• Spearheaded risk assessment initiatives, achieving a 15% reduction in the company's underwriting compliance risks through the identification of previously missed audit coverage.
• Implemented optimized resource allocation and established automation methodologies for critical audits, resulting in a remarkable 20% reduction in audit process time.
• Designed, developed, and maintained a critical internal C#.NET desktop application to support underwriting compliance risk assessment initiatives. Integrated C#.NET applications with databases, optimizing data.
• Simultaneously served as the SQL Server database administrator, overseeing vital aspects such as access control, database design, routine backup and recovery processes, and meticulous documentation to ensure the.
• Regularly published and presented risk assessment reports and audit findings to board members in quarterly meetings, ensuring continuous alignment with the company's compliance objectives.
• Utilized SQL and SAS expertise in the Enterprise Data Warehouse (EDW), ensuring a 100% fulfillment rate for internal data requests within a 48-hour timeframe.

Bs, Information Systems

Activities and Societies: Study Abroad Progam @ Rikkyo University in Tokyo, Japan

Education record