Jae Mosher Email & Phone Number

Victoria, British Columbia, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Train and mentor the Domestic Programs Coordinator focusing on customer service, organizationalvalues and KPIs.
• Develop and implement strategic annual plans for Domestic Programs aligning with organizationaltargets and priorities.
• Collaborate with internal and external stakeholders to ensure the successful execution of ME to WEDomestic Programs including the sales, leadership, other business unit managers and programdevelopment teams to ensure.
• Handle escalated matters as necessary, including but not limited to customer complaints and riskmanagement issues, involving the Associate Director as appropriate.
• Ensure accuracy, quality of all steps of the coordination process and all client correspondenceutilizing a client management tool (Salesforce) and oversee financial reconciliation.
• Regular shifts on call and escalation for the 24hr Emergency phone line.

Orangeville, Ontario, Canada

• Develop, schedule, train and oversee the implementation of the overall camp program andensure that all aspects are maintained within the regulations required by organizational andgovernmental bodies.
• Actively encourage and contribute to the growth of camp community through programs,transitions, meals, and ceremonies
• Provide performance appraisal of those staff working within the program team, includingmentorship and guidance for opportunities of growth

Baja California, Mexico

• Support, design and implement program schedule including orientation, extracurricular activities,international development and social justice curriculum, and community engagementopportunities
• Community management including daily task scheduling, guiding group discussions and one-onone mentoring
• Responsible for day-to-day finances and maintain overall budget.

Halifax, Nova Scotia, Canada

• Student staff position as an advisor to residents responsible for:
• Managed a community of undergraduate residents while working closely on a small team toprovide a cohesive building-wide community for ninety-two students
• Completed various administrative duties including maintenance requests, incident reports, roomcondition reports, and room transfers.
• Leaded the Residence Assistant team, through mentoring and by example, and providedguidance and support when needed.
• Attend leadership conferences and received ongoing training in the areas of conflict mediation,communication, crisis management, counseling and referrals.

Wisconsin Dells, Wisconsin, United States

• Provide a safe and inclusive environment for children and adults with disabilities in a 1-on-1 setting during ten one-week sessions by:
• Assisted the Camp Director in planning and carrying out pre-camp and in-service staff training.
• Organized all community engagement opportunities for campers
• Ensure the safety and wellbeing of campers and staff
• Provide personal care, feeding, toileting, dressing and bathing for campers as required
• Be familiar with the special needs, medical conditions, dietary concerns, and/or behavioralproblems of the campers and act according to directions provided by the camp nurse orguardian.

Master Of Business Administration - Mba

Bachelor'S Degree, Social Work

Certificate of Interprofessional Collaboration