• Entered new hire information into database, confirmed all paperwork and documents were completed, valid and in agreement with company and state laws• Conducted thorough background checks through fingerprinting, multiple online databases and phone inquires• Using Employee Attendance System; entered employees worked, vacations, and sick time hours, ensured accurate and on time payroll • Responded to employee and vendor inquiries and complaints, resolved any issues in a timely manner• Ensured all payable's invoices were recorded/scanned, manager approved and paid in a timely manner; maintained great rapport with vendors• Verified and posted payments (cash, check, money order) to business account using private banking systems• Gathered necessary documents to apply and/or completed re-determinations for residents who require medicaid/public aide financial assistant • Scheduled appointments, arranged staff meetings, and travel arrangement between sites • Organized and conducted monthly employee engagement activities to increase company moral, discuss successful implementations and most wanted improvements

• Processed payments by cash, credit and checks, accurately input data, and balanced invoices (20,000/$1M monthly); handled over 50-100 accounts daily • Distributed daily workloads to 10-20 employees addressing any concerns as they arose through-out the day• Monitored multitudes of co-existing deadlines, ensured all were met • Facilitated internal audits of processed material to retrieve any over looked forms of payment• Identified quality issues and communicated overall performance to management and staff• Resolved customer/staff issues and gave root cause to prevent any recurring concerns• Headed the Employee Engagement and Diversity Committee; educated and motivated employees through encouraged participation of hands on theme driven activities and presentations Achievements: Instituted processing tracking method “scan first”; reduced errors and increased productivity by 30%. Continuously exceeded productivity rate and hand-picked to process highly confidential government accounts.