•Led and mentored a team of 20+ staff in a high-volume Korean BBQ restaurant, maintaining a 4.7 Google review rating through high service standards and effective staff training.• Implemented the Resy reservation system, doubling reservation numbers and enhancing operationalefficiency.• Assisted the manager in developing strategies to achieve sales goals, streamline operations, and enhance overall team performance.

Prioritized and balanced multiple tasks, such as taking orders, cooking at the table, processing payments, and resolving customer issues, all while maintaining a 99% order accuracy rate and reducing wait times by 10%.