Jae G. Email and Phone Number
π Embarking on a Journey in Quality Assurance Analyst πWith 13 years of diverse professional experience, I've honed my skills in quality assurance across various industries. From my early days safeguarding the wilderness as a Wildland Type 2 firefighter to navigating the fast-paced world of retail and sports logistics, I've developed a keen attention to detail and a commitment to excellence.During my tenure at the XFL and the AAF, I played a crucial role in testing Coach Comm systems, ensuring seamless communication between athletes and coaches. This experience has equipped me with a deep understanding of the importance of reliability and performance in software systems.Now transitioning to Quality Assurance Testing, I bring a unique blend of resilience, adaptability, and hands-on experience to the table. With a proven track record of delivering high-quality results, I'm excited to leverage my skills to contribute to your team's success in ensuring superior software quality and user satisfaction.#TechEnthusiast #QA QATester #DiversityInTech #SportsIndustry #TechSales #NewBeginnings #TheFixer #QAAnalyst #EquityInTech #BlackTech #BugKilla #BlackWomenInTech #BlackInSTEM #WomenInSTEM #TechJourney #BugHeadHunter #DiversityAndInclusion #QAJourney #DiverseProficiencies #SoftwareTesting #SportsToTech FromBrokenToFixed π
Dell Technologies
View- Website:
- delltechnologies.com
- Employees:
- 270292
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IsrDell Technologies Dec 2023 - PresentNashville, Tennessee, United Statesβ Developed and implemented outreach and sales plans, showing my ability to execute detailed plans methodically.β Average Goal Attainment each quarter 95%β Client interaction on warranties and conversion on renewal to 58%β Use CRM tools and data analytics to track activities and interactions, helping me identify trends and make informed decisions.β New client to buyer conversion up 5% each quarterβ Saas sales in the top 20% -
Type 2 Wildland Fire FighterContract Feb 2010 - Jun 2024β Conducted rigorous testing and inspection of firefighting equipment, including water supply systems, hoses, and headlamps, to ensure functionality and safety prior to deployment in high-risk fire environments.β Collaborate and Execute fire suppression tactics, contributing to the containment and control of wildfires in various terrains.β Maintained awareness of changing fire conditions(wind humidity and temp) and adjusted strategies accordingly to maximize public safety.β Worked incidents resulting in 0% residential structure fires and human life loss.
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Sports Equipment ManagerJames Madison University Jul 2023 - Dec 2023β Conducted smoke testing on laundry chemical hardware for specific extended cycles to ensure basic functionality and identify any critical issues early in the testing process.β Performed extensive regression testing on inventory software to verify that new updates and changes did not negatively impact existing functionalities, ensuring continuous system reliability and performance.β Tested and validated inventory management software to ensure accurate tracking and availability of equipment for over 300 student athletes, effectively preventing product loss and ensuring system reliability.β Took part in executing decreasing delivery delays and pricing from outside vendors by keeping it with our main vendor by 12- 20% for most sports creating more budget flexibility.β Ensuring compliance with NCAA regulations and safety standards. -
Assistant Equipment Manager- Dc DefendersXfl Dec 2022 - May 2023β Led smoke testing on telecom communication hardware before game time and practice sessions to ensure basic functionality and identify critical issues early, guaranteeing seamless operation.β Conducted pre-deployment verification of communication equipment systems on game days, identifying and resolving potential issues to ensure seamless operations, mirroring pre-release software testing processes.β Conducted regression testing on telecom communication hardware and software systems before game time to ensure all updates and changes did not disrupt existing functionality, guaranteeing seamless operation.β Conducted rigorous testing and validation of equipment maintenance and repair protocols, ensuring best practices were implemented effectively for optimal performance and significant rise in safety for close to 90 athletes.β Ensuring compliance with league regulations and safety stand -
Head Equipment Manager - BasketballJames Madison University Dec 2021 - Dec 2022β Conducted smoke testing on laundry chemical hardware for specific extended cycles to ensure basic functionality and identify any critical issues early in the testing process.β Performed extensive regression testing on inventory software to verify that new updates and changes did not negatively impact existing functionalities, ensuring continuous system reliability and performance.β Tested and validated inventory management software to ensure accurate tracking and availability of equipment for over 300 student athletes, effectively preventing product loss and ensuring system reliability.β Took part in executing decreasing delivery delays and pricing from outside vendors by keeping it with our main vendor by 12- 20% for most sports creating more budget flexibility.β Ensuring compliance with NCAA regulations and safety standards. -
Equipment InternChicago Bears Jul 2021 - Oct 2021β Tested and optimized new laundry chemical ratios to ensure superior cleanliness and hygiene of athletes' gear, contributing to improved performance and comfort.β Implementing best practices for equipment maintenance and repairs for close to 90 athletes.β Procuring, maintaining, and distributing all team equipment and gear for close to 200 athletes and staff.β Ensuring compliance with league regulations and safety standards.β Coordinating transportation of equipment to away games. -
Assistant Store ManagerThe Vitamin Shoppe May 2021 - Jul 2021β Conducted daily regression testing on POS software to validate functionality and compatibility with new Discount codes, ensuring seamless operation and user satisfaction.β Led training initiatives to educate employees on new products and effective sales techniques, consistently driving KPIs by 2% increase monthly.β Conducted daily regression testing on POS software to validate functionality and compatibility with new Discount codes, ensuring seamless operation and user satisfaction.β Distinguished as one of the district's Top 10 salespeople, consistently delivering outstanding sales.β Demonstrated consistently exceeding by 2 to 5% in daily and monthly sales quotas,achieving and surpassing performance targets. -
Grocery BuyerWhole Foods Oct 2019 - Mar 2021Greater Philadelphiaβ Conducted thorough basic functional testing of the inventory system software and Honeywell hardware equipment before nightly ordering operations, ensuring reliability and readiness for seamless daily operations.β Meticulously evaluated the functionality and performance of a new inventory system and Honeywell equipment as a beta tester, providing critical feedback for refinement and improvement before full deployment.β Conducted thorough process improvement testing and analysis of inventory management processes, leading to the implementation of strategies that reduced shrinkage due to expiration dates by 12%.β Increase local venders in the store by 12 new ones over a 4 month period.β Decrease our "Damaged" shrink by 7% with new ways of unloading freight and putting out on display. -
Equipment ManagerAlliance Of American Football Nov 2018 - Apr 2019Greater Atlanta Areaβ Led smoke testing on telecom communication hardware before game time and practice sessions to ensure basic functionality and identify critical issues early, guaranteeing seamless operation.β Conducted regression testing on telecom communication hardware and software systems before game time to ensure all updates and changes did not disrupt existing functionality, guaranteeing seamless operation.β Conducted validation testing on hardware equipment maintenance and repair protocols to ensure optimal performance and enhanced safety for 90 athletes.β Procuring, maintaining, and distributing all team equipment and gear.β Coordinating transportation logistics of equipment to away games.
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Sales Team LeadSperry Jun 2018 - Nov 2018β Conducted daily regression testing on POS software to validate functionality and compatibility with new Discount codes, ensuring seamless operation and user satisfaction.β Collaborated on critical backend office operations to ensure streamlined processes.β Demonstrated leadership by coaching and mentoring sales associates to maximize our growth potential.β Achieved remarkable success by consistently leading our store in sales, exceeding annual sales targets by 20% before the year end.β Delivered exceptional customer service while consistently surpassing sales goals, showcasing a commitment to customer satisfaction and revenue growth. -
Sales And Client Engagement SpecialistCarchex Jun 2016 - Feb 2018β Proactively communicated with clients to keep them informed of account status changes.β Conducted in-depth and consultative discovery conversations with prospective clients to understand their needs and preferences.β Skillfully presented extended warranty options to clients, effectively matching their requirements with suitable offerings.β Played a key role in enhancing the commission structure to drive increased performance and motivation. -
Operations And Sales LeaderBrookstone Apr 2016 - Oct 2016β Led a collaborative effort within a team to optimize backend operations, resulting in improved efficiency.β Successfully managed payroll and scheduling procedures to ensure effective staffing and resource allocation.β Demonstrated a strong proficiency in visual merchandising by serving as a Visual Lead, enhancing the store's overall presentation.β Drove the district's performance in Units per Transaction (UPT), contributing significantly to increased sales figures.β Secured a top 5 ranking in multiple nationwide competitions, showcasing exceptional sales skills and in-depth product knowledge. -
Sales Manager- Mobile And WearablesBest Buy Apr 2015 - Apr 2016β Conducted daily regression testing on phone activation software to validate functionality and compatibility with new activation codes, ensuring seamless operation and user satisfaction.β Participated in product testing and evaluation processes to assess functionality, performance, and user experience of new consumer electronics hardware releases, providing valuable feedback for product improvement.β Earned recognition among the top 50 employees in the region for successfully enrolling customers in the Best Buy credit card program, a testament to effective sales and customer engagement skills β Conducted spontaneous and engaging product demonstrations, showcasing the latest in mobile phones, wearable fitness technology, and a diverse range of smart devices.βProvided detailed information on mobile phone options and contract offerings across multiple carriers, ensuring customers had the knowledge they needed to make the right choices. -
Advance Tech Support/ And Sales SpecialistComcast May 2011 - Feb 2015β Demonstrated exceptional problem-solving abilities in effectively resolving challenging customer issues, ensuring a high level of customer satisfaction.β Consistently exceeding monthly sales goals β Consistently ranked within the top 20% for district sales performance, showcasing a strong aptitude for achieving and surpassing sales goals.β Achieved a top 5% position in call resolution, highlighting expertise in providing efficient and effective technical support for telecommunications services.β Skillfully addressed cable, phone, and internet issues while proactively promoting the benefits of our services to customers, fostering a positive customer experience. -
Collections SpecialistNco Financial Systems Nov 2008 - May 2011β Ensured a positive customer experience by providing assistance and support to every client in a manner that aligned with their needs and the company's objectives.β Served as a Collections Team Lead for accounts associated with deceased individuals, demonstrating leadership and expertise in this sensitive area.β Conducted skiptracing to gather personal and accurate information about clients, aiding in successful collections efforts.β Managed at-risk accounts across various industries, including Student Loans, AT&T, Capital One, and more, effectively mitigating potential losses while maintaining client relationships.
Frequently Asked Questions about Jae G.
What company does Jae G. work for?
Jae G. works for Dell Technologies
What is Jae G.'s role at the current company?
Jae G.'s current role is Greatest Transformation into Tech.
Who are Jae G.'s colleagues?
Jae G.'s colleagues are Neelima(Shaaranya) Naidu, Anurag K., Sheau Yun Tan, Thet Khant Min, Chandrika Halvi, Steve Pribyl, Suba Pradeesh.
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