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Jay Koo Email & Phone Number
Human Resources Manager
at
JW Marriott Jeju Resort & Spa
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Human Resources Manager
Location
Jeju, South Korea, Korea, Republic of
Company size
Who is Jay Koo? Overview
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Quick answer
Jay Koo is listed as Human Resources Manager at JW Marriott Jeju Resort & Spa, a with 51 employees, based in Jeju, South Korea, Korea, Republic of. AeroLeads shows a matched LinkedIn profile for Jay Koo.
Jay Koo previously worked as Assistant Manager Human Resources at Grand Hyatt Jeju and Multi-property L+D Manager at The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert. Jay Koo holds Economics, Economics from University Of Seoul.
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Email format at JW Marriott Jeju Resort & Spa
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JW Marriott Jeju Resort & Spa
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Profile bio
About Jay Koo
Multi-cultural and experienced in the creating seamless internal brand experience . Experienced in enhancing the brand experience with people and organization management.
Current workplace
Jay Koo's current company
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Jw Marriott Jeju Resort & Spa
13 roles
Jay Koo work experience
A career timeline built from the work history available for this profile.
Assistant Manager Human Resources
Multi-Property L+D Manager
Multi-property Learning & Development Manager
Sep 2023 - Feb 2024
Human Resources Manager
Jul 2022 - Sep 2023
Assistant Human Resources Manager
- Pre- Opening team- Mass recruitment & relocation of 100+ - Mass on boarding & Training planning
Nov 2021 - Jun 2022
Technical Specialist - Genius Bar
Delivering the Quality with High Volume : High TMS Score with Volume of 1537 sessions
Oct 2020 - Oct 2021
Quality Assurance Manager
• Monitoring all guest experiences are up to brand standards with analyzing guest feedback• Facilitate weekly training for Managers to enhance the service quality• Implement new recognition initiatives for associate to enhance the gueset engagement
Feb 2020 - Jun 2020
Cluster L+D Executive
• Clustering Multiple Marriott International Hotels with 1200+ associates in Doha• Facilitated Brand Standard training program for 500 + newly joined associates• Monitoring and re-energising for compliance of new Digital Learning platform • Facilitated “Essential Skills for Managers” program for 3 hotels
Jun 2018 - Feb 2020
Guest Experience Assistant Manager
• Provide seamless VIPs arrival experience - Closing #1 in Trip Advisor in Beijing (2017)• Train Front of the House Team to enhance VIP recognition with new Project (Project Golden)• Cross exposure to Executive Lounge operations as acting Manager
Jun 2017 - May 2018
Guest Recognition Supervisor
- Monitoring and analyze guest feedback from Gallup and Trip Advisor- Developed a complete training process and trained all newly joined ladies and gentlemen- Train Front Desk, Communication team for Corporate information platform Mystique- Increase 50% of Preference submission in Mystique for year 2016 from all department - Driving positive guest review by implementing various new guest recognition program- Guardian Angel Program which increased Personalized Experience score by 9% - Birthday Celebrating program with “Local Chinese Zodiac gift card” increased positive comment in Gallup and trip advisor
May 2016 - May 2017
Guest Relations Agent
- Executed the SOP for new VIP recognition procedure during the re-imagination phase of property- Reorganizing the task checklist of the Guest Relations Officer during the re-imagination phase- Implement “Birthday guest project” which increase the positive Trip advisor comment - Reorganized the Long Stay Guest program with weekly updates report to whole department - Trained newly joined Ladies and Gentleman as the Learning Coach of the Guest relations Office- Modifying the special occasion package to increase the revenue of the Guest Relations Office which brought more profit with less profit per package but more overall volume of the sale- Award "Five Star Winner" for the 4th quarter in 2015
Jan 2015 - Apr 2016
Korea Plaza Intern - Kuala Lumpur Branch
- Tour consulting , inbound to Korea- Operating cultural event in Korea Plaza.
May 2013 - Jul 2013
Event Marketing Intern- Hanoi Branch
- Operated promotional events for boosting Korea tourism industry.- Conducted research on tourism industry in Vietnam.
Feb 2013 - May 2013
2 education records
Jay Koo education
Economics, Economics
Exchange Programe, Business Administration And Management, General
FAQ
Frequently asked questions about Jay Koo
Quick answers generated from the profile data available on this page.
What company does Jay Koo work for?
Jay Koo works for JW Marriott Jeju Resort & Spa.
What is Jay Koo's role at JW Marriott Jeju Resort & Spa?
Jay Koo is listed as Human Resources Manager at JW Marriott Jeju Resort & Spa.
Where is Jay Koo based?
Jay Koo is based in Jeju, South Korea, Korea, Republic of while working with JW Marriott Jeju Resort & Spa.
What companies has Jay Koo worked for?
Jay Koo has worked for Jw Marriott Jeju Resort & Spa, Grand Hyatt Jeju, The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert, Apple, and The Ritz-Carlton Hotel Company, L.L.C..
How can I contact Jay Koo?
You can use AeroLeads to view verified contact signals for Jay Koo at JW Marriott Jeju Resort & Spa, including work email, phone, and LinkedIn data when available.
What schools did Jay Koo attend?
Jay Koo holds Economics, Economics from University Of Seoul.
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