Lead Human-Centered Design initiatives within the Immigration Records Management Branch to enhance immigration information management and service delivery. Collaborate with internal teams and external partners to develop data-sharing agreements, improve technical capabilities, and streamline processes. Leverage user insights and innovative problem-solving approaches to address complex challenges in immigration records and identity services. Provide strategic business advice to drive operational efficiency and user satisfaction.

Practiced human-centered design for USDOL's ML/AI-enabled products, including generative AI, chatbot, and Robotics Process Automation. Innovation & Engineering, Office of the Chief Information Officer (OCIO)

Under the American Rescue Plan Act of 2021, I provided service design consulting to state offices of unemployment insurance, in their effort to modernize unemployment services, in the wake of the pandemic. My area of expertise was Equity and Access.

Instructor: Introduction to Sociology, Texas Prison Education Initiative (TPEI), UT AustinTeaching Assistant: - Introduction to Asian American Studies, Spring 2019 & Spring 2020- Introduction to Sociology, Fall 2018Curriculum Design - Race, Indigeneity, and Migration Major:- Designed a curriculum of a novel multidisciplinary major, now officially in operation, which is housed within the Department of African American Diaspora Studies, College of Liberal Arts. Social Science Researcher- Peer-reviewed an academic journal article for Armed Forces and Society, upon invitation. - Second Author, collected qualitative data from an open source to create an original dataset of 250 individuals, which resulted in a peer-reviewed journal article about a relatively less understood segment of population, private security military contractors in the US and the UK. Coded, categorized, and analyzed the data for regression analyses. Proof-read the paper for errors. Presented the findings at regional and national academic conferences. Co-author: Ori Swed, Ph.D.Graduate Researcher for Nontraditional Student Advisory Board. - Analyzed the university’s student enrollment data across multiple years to understand a subsegment of the student population at UT Austin, which we categorized as nontraditional. - Analyzed data, the findings of which produced an infographics handout, aimed at enhancing the understanding about UT nontraditional students. Our work informed the creation of a new child-care program for students taking exams on campus and student space for nontraditional students.- Edited and contributed to a conference proposal for a presentation at a national student veteran conference, 2020 Student Veterans of America. Co-presented with the director of UT Student Veterans Services.- Peer Mentor, mentored 8 new student veterans. Assisted with their relocation to the city, and class enrollment; by obtaining campus resources and addressing transition-related inquiries.

Sociology Research Paper, Peer-reviewed - Collected qualitative data from online open source and compiled into an original dataset.- Coded, categorized, and analyzed the data for regression analyses. - Reviewed the document for errors- Presented the findings at regional and national academic conferences using Powerpoint. Project SEED, Human Development and Family Sciences- Ensured the viability of collected specimen; performed data documentation; revised research protocols as well as the Research Assistant training manual.

- Mentored 8 new student veterans. Assisted with their relocation to the city, class enrollment and obtaining campus resources and with other transition-related inquiries. - Representing Student Veterans Services, spoke at a student panel at the inaugural All-Texas Veteran Higher Education Symposium at Texas A&M University-San Antonio. Shared experiences about the issues and challenges surrounding student veterans assimilating into college life.

Managed a project in a team setting to launch an inaugural multicultural event for International Office, UT Austin. Conceptualized, planned, and hosted an annual closeout event for the 2016 cohort of Global Professional Training: Asia.

US Naval Hospital Okinawa, JapanSupervised and mentored 14 Enlisted staff in providing care to 55,000 beneficiaries in the Pacific Region, in the Tri-service context (Navy, Marine Corps, and Air Force). Collaborated with civilian nursing and admin staff to ensure smooth departmental operations. Revised the department's Standard Operating Procedure, which required a deep knowledge about the bureaucratic organizational structure of the department in relation to the rest of the hospital as well as the naval medicine. The work contributed to a successful passing of the Joint Commissions Accreditation inspection. Project Liaison, coordinated the Internal Medicine Department’s transition to a new hospital facility, a move consisting 30 staff, 30 clinic spaces and 50 IT equipment and 5 medical equipment of $500K in value. Patient Relations Representative, tracked and analyzed patient input from the hospital database for patient experience at the department, observed the trends and communicated the findings to the Department Head, recognized outstanding staff members, and resolved any conflict from patient-staff interaction. Saw an overall increase in patient satisfaction of 15 percent, evidenced by reduction in the number of patient complaints. EMT Tech/Emergency Vehicle Operator, Patient Admin. Naval Branch Clinic, Iwakuni, JapanField Trauma Medicine Technician. 3rd Battalion 5th Marines, Camp Pendleton, CA. - Deployments to Iraq x 2 (2004, 2006)

Cardiovascular Technician, led the project to transition the cardiac monitoring services from in-house to a remote specialty service which resulted in a cost saving of $250K in equipment update for the hospital and an improved exam report turnaround time by 2 weeks on average. Cardiac Ultrasound Technician, conducted cardiac ultrasound to over 1000 patients and drafted and submitted study reports to Cardiologists working remotely in San Diego or Hawaii for adult and pediatric patients. - Documented the exams on the military-wide digital health record system, AHLTA and CHCS. Educated patients about the exam and the expected occurrence of events following the procedure. - Liaised between the military base beneficiaries (U.S. nationals and their dependents) and the local Japanese cardiology clinics to whom we relied for urgent and complicated cardiac procedures and surgeries. Electrocardiogram Rhythm Instructor, created a two-day course about ECG rhythm analysis and instructed over 50 medical staff, trained how to properly use a cardiac defibrillator device, both of which directly contributed to their Advanced Cardiac Life Support licensure. Contributed an op-ed piece to a military base periodical about health and wellness.