AeroLeads people directory · profile
Jael Guzman Email & Phone Number
Customer Support Manager
at
Flume Health
1 work email found
@flumehealth.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Customer Support Manager
Location
Tampa, Florida, United States
Company size
Who is Jael Guzman? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Jael Guzman is listed as Customer Support Manager at Flume Health, a company with 24 employees, based in Tampa, Florida, United States. AeroLeads shows a work email signal at flumehealth.com and a matched LinkedIn profile for Jael Guzman.
Jael Guzman previously worked as Independent Travel Agent at Abroad Luxury Travels and Member Services Manager at Vitori Health. Jael Guzman holds Master Of Science - Ms, Mental Health Counseling/Counselor from Capella University.
Company email context
Email format at Flume Health
This section adds company-level context without repeating Jael Guzman's masked contact details.
{first}.{last}@flumehealth.com
89% confidence
AeroLeads found 1 current-domain work email signal for Jael Guzman. Compare company email patterns before reaching out.
Profile bio
About Jael Guzman
I have 10+ years of experience in customer-facing communications, customer support/service, or contact center management, and 6+ years of experience directly leading a customer support, service, or care team of more than 25 fully remote agents. I have a forward-thinking mindset and experience leveraging new technology to augment live customer support. Proven track of using data to improve customer experience, product quality, or operational efficiency. I have extensive experience implementing new customer support software and CRM tools from scratch, which is a plus.I have a proven track record of designing and executing effective strategies that enhance service quality and customer satisfaction. By analyzing current workflows and identifying areas for improvement, I implement key performance indicators (KPIs) to measure and monitor success, ensuring continuous improvement. I also possess a strong understanding of contact center technologies and leverage them to implement advanced call routing systems, integrated customer relationship management (CRM) platforms, and workforce management tools.
Current workplace
Jael Guzman's current company
Company context helps verify the profile and gives searchers a useful next step.
Flume Health
8 roles
Jael Guzman work experience
A career timeline built from the work history available for this profile.
Independent Travel Agent
Current
Abroad Luxury Travels
At Abroad Luxury Travels, we're dedicated to transforming your wanderlust into unforgettable adventures. We craft bespoke journeys that cater to your every whim and desire.✈️ Our Services:🔹 Personalized Itineraries: From luxurious getaways to off-the-beaten-path adventures, we tailor each itinerary to your unique preferences and interests.🔹 Seamless Travel.
Jan 2023 - Present
Member Services Manager
Increased team productivity by 25% through strategic KPI implementation and performance monitoring.Reduced response times by 40% by creating and deploying a knowledge base on SharePoint.Comprehensive training and structured escalation processes improved customer satisfaction scores by 20%.- Led Comprehensive Employee Training Programs: Designed and.
Sep 2023 - May 2024
Customer Support Operations Manager
Implemented a new contact support department, hiring fully remote agents, training, and implementing 12 new measurable KPIs. With my intense knowledge of Operations and Customer experience, I hired and trained 15 agents and implemented a new learning management system. -Trained the new hires to use them effectively while providing exceptional customer.
May 2021 - Nov 2023
Customer Support And Operations Manager
Tops Software
Guided a support team of fully remote 40 CSRs and 3 Supervisors to serve as the first point of contact for providing software technical assistance. Increased and sustained productivity during COVID-19 by integrating real-time metrics and autonomy. - The Department’s SLA and CSAT were in the low 60 percentile. Implemented a customer feedback tool within.
Jan 2020 - Oct 2020
Enrollmen Supervisor, Optum Health
Directed a team of 32 remote agents who handled inbound/outbound calls and two Team Leads while ensuring the delivery of exceptional customer service. Increased productivity by 120% by call audit monitoring and continuous training. - Established a customer-focused culture by implementing and managing initiatives and measurement tools to achieve sales.
Aug 2017 - Jan 2020
Customer Service & Enrollment Manager
Led a cross-functional team of 30 agents and 2 Team Leads to achieve industry KPIs standards such as CSAT, NPS, and first call resolution. Established efficient workflows and procedures for a startup call center. Analyzed and measured workforce management metrics and SLAs to ensure proper staffing guidelines. Enforced all Medicare and CDC guidelines and.
Dec 2013 - Aug 2017
Jul 2011 - Dec 2013
Team & coworkers
Colleagues at Flume Health
Other employees you can reach at flumehealth.com. View company contacts for 24 employees →
JD
Joe Dillon
Colleague at Flume HealthBrooklyn, New York, United States, United States
View →
PF
Paulina Furnari
Colleague at Flume HealthPlatte City, Missouri, United States, United States
View →
JP
John P. Scatterday
Colleague at Flume HealthPark City, Utah, United States, United States
View →
AN
Alys Newport
Colleague at Flume HealthKansas City, Missouri, United States, United States
View →
Joe Dillon
Colleague at Flume HealthBrooklyn, New York, United States, United States
View →
PF
Paulina Furnari
Colleague at Flume HealthPlatte City, Missouri, United States, United States
View →
JP
John P. Scatterday
Colleague at Flume HealthPark City, Utah, United States, United States
View →
AN
Alys Newport
Colleague at Flume HealthKansas City, Missouri, United States, United States
View →
2 education records
Jael Guzman education
Master Of Science - Ms, Mental Health Counseling/Counselor
Capella University
Bachelor Of Applied Science - Basc, Child Development
Grand Canyon University
FAQ
Frequently asked questions about Jael Guzman
Quick answers generated from the profile data available on this page.
What company does Jael Guzman work for?
Jael Guzman works for Flume Health.
What is Jael Guzman's role at Flume Health?
Jael Guzman is listed as Customer Support Manager at Flume Health.
What is Jael Guzman's email address?
AeroLeads has found 1 work email signal at @flumehealth.com for Jael Guzman at Flume Health.
Where is Jael Guzman based?
Jael Guzman is based in Tampa, Florida, United States while working with Flume Health.
What companies has Jael Guzman worked for?
Jael Guzman has worked for Flume Health, Abroad Luxury Travels, Vitori Health, Tops Software, and Aetna, A Cvs Health Company.
Who are Jael Guzman's colleagues at Flume Health?
Jael Guzman's colleagues at Flume Health include Joe Dillon, Paulina Furnari, John P. Scatterday, and Alys Newport.
How can I contact Jael Guzman?
You can use AeroLeads to view verified contact signals for Jael Guzman at Flume Health, including work email, phone, and LinkedIn data when available.
What schools did Jael Guzman attend?
Jael Guzman holds Master Of Science - Ms, Mental Health Counseling/Counselor from Capella University.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial