As the Associate Director of Community Management, I am entrusted with the essential role of safeguarding and enhancing our clients' brand reputation by fostering constructive dialogues and proactively managing online interactions. My expertise spans vigilant social media monitoring, rapid response delivery, meticulous review management, and lead generation through real-time responses.Key Achievements and Responsibilities:Lead and Mentor High-Performing Teams: I lead a high-performing team, ensuring effective management of social profiles and forums, driving online presence, user satisfaction, and lead generation.Customized Strategies for Client Success: I craft customized community management strategies aligned with clients' brand values and objectives.Customer Engagement and Brand Building:I cultivate two-way conversations that forge robust customer relationships, fostering trust, loyalty, and lead generation.Proactive Content Generation: I proactively address topics of interest, leveraging insights for engaging content that captures potential leads.Preserving Brand Integrity: I swiftly recognize and defuse negative situations, preserving brand integrity Insightful Analysis and Content Generation: I transform user interactions into actionable insights, informing strategic decisions and guiding lead generation efforts.Leveraging User-Generated Content: I identify and curate user-generated content, harnessing the power of engaged communities for lead capture.Data-Driven Decision-Making: I proactively measure customer engagement and feedback, ensuring data-driven decision-making, including lead generation strategies.Enhancing Campaign Effectiveness:I collaborate with creative and paid social teams, integrating community management insights, enhancing campaign effectiveness, and driving lead generation.Future-Proofing our Strategies:I stay updated on emerging features for future-proof strategies, adapting to evolving lead generation methods.

Responsibilities:• Provided marketing and social media support for both new start-up marketing and existing clinics• Created marketing content for social media, digital, and print• Engaged with customers online and answered inquiries about Med First clinic’s via social media • Assisted in posting updates within Med First’s website on a regular basis• Reviewed online reviews (Google, Facebook, Yelp) and initiated responses• Shared online feedback and reported customer questions Achievements:• Managed 20 FB clinic profiles, 20 Yelp clinic business profiles, and Med First’s Instagram.• Created and maintained a library of approved responses to customers• Created and maintained content calendar• Increased Instagram followers by 214.29%• Designed and produced flyers, brochures, and mailers for existing clinics• Increased response Facebook’s rate from 20% to 75%

• Maintained social media presence across all digital channels• Wrote compelling web content to improve brand reputability and increase organic traffic• Redesigned outreach strategy to include Instagram which expanded digital visibility engagement by 45% • Planned digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising• Proposed and implemented new site content architecture and navigation scheme for company website redesign.• Gained knowledge of Wordpress in order to collaborate more effectively with web developers • Assessed email bounces to remove invalid and irrelevant contacts, boosting deliverability and open rates• Performed routine updates, upgrades and overall maintenance of website• Implemented an actionable content editorial calendar increasing in organization’s posting, blogging, and digital promotions• Increased referral base by 33%• Created a regular publishing schedule and promoted content through social advertising• Created, curate, and managed all published content • Coordinated tradeshow logistics and followed up with leads, resulting in a conversion of rate of 20%

• Designed brand identity • Created a website using Squarespace• Updated blogs with latest information to increase website traffic• Wrote in several styles and voices for website and print documents• Developed and expanded community and influencer outreach efforts. • Led focus group study that resulted in the improvement of the app• Grew instagram account from 10 to 545 in 4 months• Increased Facebook page likes by 50%• Analyzed key metrics and tweaked strategy as needed• Coordinated tradeshow logistics

Branding for the Office of Study Abroad at Florida International UniversityAccomplishments:• Collaborated with a team of five in developing a campaign for OSA to be launched in Spring 2017• Designed banners and promotional flyers for the Office of Study Abroad to increase awareness of OSA’s programs• Proposed new image and tagline for OSA that increase students’ interest in studying abroad

Responsibilities:• Manage HMA’s diary, (including making appointments). Coordinate advice on incoming invitations and letters• Drafting and dispatching correspondence• Co-managing the contacts database. Actively involved in invitation process of events from start to finish.• Formatting and compiling documents and information• Liaising with organizations and charities Act as first point of contact for all visitors to HMA.• Manage telephone calls, internal and external on a wide range of subjects.• Manage Gifts Register• Organize official travel for HMA; process travel and other claims

Achievements :• Collaboratively worked with UKTI in the organization of the “Great Universities Fair” for 8 British universities. • Designed electronic Leaflet and visual concept for the Annual “Great Universities Fair”, resulting in increased attendance of the event.• Updated and performed brief studies of the Dominican HealthCare, Telecommunications, and Power Sectors. Provided timely and accurate data for potential foreign investors.• Translated priority sector reports from English to Spanish and Spanish to English• Provided organizational support to UKTI including managing schedules classifying inventory, preparing development materials, and coordinating meetings.

Achievements : • Utilized interpersonal skills to schedule appointments and respond to customer concerns in a timely manner. Resulted in stronger customer relations.• Supported Administrative staff with essential compliance including answering incoming phone calls and mail • Presented a professional and friendly first impression of the firm to all visitors and clients