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Jaela Ebrada Email & Phone Number

Business Analyst at NFI Corp at NFI Corp
Location: Camarines Sur, Bicol Region, Philippines 15 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Business Analyst at NFI Corp
Location
Camarines Sur, Bicol Region, Philippines
Company size

Who is Jaela Ebrada? Overview

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Quick answer

Jaela Ebrada is listed as Business Analyst at NFI Corp at NFI Corp, a company with 49 employees, based in Camarines Sur, Bicol Region, Philippines. AeroLeads shows a matched LinkedIn profile for Jaela Ebrada.

Jaela Ebrada previously worked as Business Analyst at Nfi Corp and Senior Operations Manager at Teletech Philippines. Jaela Ebrada holds Bachelors, Economics from University Of Santo Tomas.

Company email context

Email format at NFI Corp

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NFI Corp

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Profile bio

About Jaela Ebrada

Driven team player with keen apt for comforting and advising individualsthrough difficult situations.Driven, with a positive attitude and a passion for first-rate customerservice and building strong relationships to exceed goals.Highly skilled at managing time and communicating effectively with allstakeholders.

Current workplace

Jaela Ebrada's current company

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NFI Corp
Nfi Corp
Business Analyst at NFI Corp
new bedford, massachusetts, united states
Website
Employees
49
AeroLeads page
15 roles

Jaela Ebrada work experience

A career timeline built from the work history available for this profile.

Business Analyst

Current
  • Responsible for analyzing marketing data and communicating trends to stakeholders
  • Provide recommendations based on available trends
  • Manage existing reports and ensure that files are updated with accurate information
Sep 2020 - Present

Senior Operations Manager

Quezon City, National Capital Region, Philippines

  • Built action plans and inspected execution
  • Produced communication strategies to meet client's KPIs
  • Conducted monthly FGDs to gauge employee engagement and feedback
Oct 2019 - May 2020

Operations Manager

Quezon City, National Capital Region, Philippines

  • Acted as team leader for 35 tier 2 agents with the objective of providing additionalsupport to the program's front liners
  • Ensured action plans were executed and created daily progress report
  • Provided support to multiple sites while also managing the program'sengagement team
Jan 2019 - Oct 2019

Quality Assurance Manager

Pasig, National Capital Region, Philippines

  • Provided support in launching a new program to 5 different sites and built a teamof 130 QA specialists with 7 QA Supervisors
  • Built reports and Quality action plans while supporting clients in creating ZTPolicies
  • Reviewed client processes and provided improvement recommendations
Mar 2018 - Jan 2019

Quality Assurance Supervisor

Muntinlupa City, National Capital Region, Philippines

  • Completed reports for Operations' daily performance review with the clients
  • Conducted audits on the productivity of each Quality Specialist and Team Leader
  • Ensure productivity is met before EOM to avoid penalties
Jul 2017 - Mar 2018

Team Lead

Quezon City, National Capital Region, Philippines

  • Provided support in launching a new site (Alabang)
  • Lead engagement activities to hype up the employees
  • Supported Nesting agents while transitioning to production
Sep 2016 - Jul 2017

Quality Assurance Supervisor

Quezon City, National Capital Region, Philippines

  • Completed reports for Operations' daily performance review with the clients
  • Conducted audits on productivity of each Quality Specialist and Team Leader
  • Ensure productivity is met before EOM to avoid penalties
Nov 2014 - Sep 2016

Team Lead

Pasay, National Capital Region, Philippines

  • Ensured set action plans are executed
  • Managed and coached at least 20 agents weekly
  • Acted as hybrid Team Lead / Assistant Trainer
Jul 2014 - Nov 2014

Customer Service Team Lead

Cainta, Calabarzon, Philippines

  • Ensured set action plans are executed
  • Managed and coached at least 20 agents weekly
  • Acted as hybrid Team Lead / Assistant Trainer
Dec 2013 - Jul 2014

Reservations Specialist

Taguig, National Capital Region, Philippines

  • Provided customer service for guests:
  • Booking hotel reservations (US & UK)
  • Confirming reservations
  • Shopping for room rates and availability
Nov 2011 - Dec 2013

Customer Service Representative

Pasig, National Capital Region, Philippines

  • Provided customer service for UK customers:
  • With bill inquiries
  • Asking for package (cable and phone) update
Oct 2010 - Nov 2011

Customer Service Specialist

Convergys

Muntinlupa City, National Capital Region, Philippines

Provided customer support for billing concernsModify existing customer mobile plansProvided assistance on customers' general inquiries

Jun 2010 - Sep 2010

Team Lead

Cainta, Calabarzon, Philippines

  • Provided support in launching new LOBs
  • Completed and updated agent folders for daily client reviews
  • Solely handled an LOB and ranked first across all sites and vendors
Oct 2008 - Apr 2010

Quality Assurance Specialist

Cainta, Calabarzon, Philippines

  • Received several recognitions during performance reviews that were conducted
  • Completed daily and weekly reports on compliance and performance based onaudits conducted for Operations
  • Lead calibration sessions with clients and other sites
Jun 2007 - Oct 2008

Customer Service Representative

Cainta, Calabarzon, Philippines

  • Received CEO recognition as top performer for the program
  • Provided customer service for US customers:
  • Placing orders for office supplies
  • Confirming / following up on deliveries
Mar 2006 - Jun 2007
Team & coworkers

Colleagues at NFI Corp

Other employees you can reach at nficorp.com. View company contacts for 49 employees →

1 education record

Jaela Ebrada education

FAQ

Frequently asked questions about Jaela Ebrada

Quick answers generated from the profile data available on this page.

What company does Jaela Ebrada work for?

Jaela Ebrada works for NFI Corp.

What is Jaela Ebrada's role at NFI Corp?

Jaela Ebrada is listed as Business Analyst at NFI Corp at NFI Corp.

Where is Jaela Ebrada based?

Jaela Ebrada is based in Camarines Sur, Bicol Region, Philippines while working with NFI Corp.

What companies has Jaela Ebrada worked for?

Jaela Ebrada has worked for Nfi Corp, Teletech Philippines, Serco, Sitel, and Convergys.

Who are Jaela Ebrada's colleagues at NFI Corp?

Jaela Ebrada's colleagues at NFI Corp include Fernando Branquinho, Ramona Woollard, Anna Carreiro, Rafael Polanco, and Donald Walthour.

How can I contact Jaela Ebrada?

You can use AeroLeads to view verified contact signals for Jaela Ebrada at NFI Corp, including work email, phone, and LinkedIn data when available.

What schools did Jaela Ebrada attend?

Jaela Ebrada holds Bachelors, Economics from University Of Santo Tomas.

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