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Jaela Ebrada is listed as Business Analyst at NFI Corp at NFI Corp, a with 49 employees, based in Camarines Sur, Bicol Region, Philippines. AeroLeads shows a matched LinkedIn profile for Jaela Ebrada.
Jaela Ebrada previously worked as Business Analyst at Nfi Corp and Senior Operations Manager at Teletech Philippines. Jaela Ebrada holds Bachelors, Economics from University Of Santo Tomas.
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Driven team player with keen apt for comforting and advising individualsthrough difficult situations.Driven, with a positive attitude and a passion for first-rate customerservice and building strong relationships to exceed goals.Highly skilled at managing time and communicating effectively with allstakeholders.
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• Responsible for analyzing marketing data and communicating trends to stakeholders• Provide recommendations based on available trends• Manage existing reports and ensure that files are updated with accurate information
Quezon City, National Capital Region, Philippines
• Built action plans and inspected execution• Produced communication strategies to meet client's KPIs• Conducted monthly FGDs to gauge employee engagement and feedback
Quezon City, National Capital Region, Philippines
• Acted as team leader for 35 tier 2 agents with the objective of providing additionalsupport to the program's front liners• Ensured action plans were executed and created daily progress report• Provided support to multiple sites while also managing the program'sengagement team
Pasig, National Capital Region, Philippines
• Provided support in launching a new program to 5 different sites and built a teamof 130 QA specialists with 7 QA Supervisors• Built reports and Quality action plans while supporting clients in creating ZTPolicies• Reviewed client processes and provided improvement recommendations
Muntinlupa City, National Capital Region, Philippines
• Completed reports for Operations' daily performance review with the clients• Conducted audits on the productivity of each Quality Specialist and Team Leader• Ensure productivity is met before EOM to avoid penalties
Quezon City, National Capital Region, Philippines
• Provided support in launching a new site (Alabang)• Lead engagement activities to hype up the employees• Supported Nesting agents while transitioning to production
Quezon City, National Capital Region, Philippines
• Completed reports for Operations' daily performance review with the clients• Conducted audits on productivity of each Quality Specialist and Team Leader• Ensure productivity is met before EOM to avoid penalties
Pasay, National Capital Region, Philippines
• Ensured set action plans are executed• Managed and coached at least 20 agents weekly• Acted as hybrid Team Lead / Assistant Trainer
Cainta, Calabarzon, Philippines
• Ensured set action plans are executed• Managed and coached at least 20 agents weekly• Acted as hybrid Team Lead / Assistant Trainer
Taguig, National Capital Region, Philippines
• Provided customer service for guests:• Booking hotel reservations (US & UK)• Confirming reservations• Shopping for room rates and availability
Pasig, National Capital Region, Philippines
• Provided customer service for UK customers:• With bill inquiries• Asking for package (cable and phone) update
Muntinlupa City, National Capital Region, Philippines
Provided customer support for billing concernsModify existing customer mobile plansProvided assistance on customers' general inquiries
Cainta, Calabarzon, Philippines
• Provided support in launching new LOBs• Completed and updated agent folders for daily client reviews• Solely handled an LOB and ranked first across all sites and vendors
Cainta, Calabarzon, Philippines
• Received several recognitions during performance reviews that were conducted• Completed daily and weekly reports on compliance and performance based onaudits conducted for Operations• Lead calibration sessions with clients and other sites
Cainta, Calabarzon, Philippines
• Received CEO recognition as top performer for the program• Provided customer service for US customers:• Placing orders for office supplies• Confirming / following up on deliveries
Other employees you can reach at nficorp.com. View company contacts for 49 employees →
Meighan Christensen
Colleague at Nfi CorpPawtucket, Rhode Island, United States
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CD
Crissa Dianne Orencio
Colleague at Nfi CorpNew Bedford, Massachusetts, United States
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MC
Mariano Cervantes
Colleague at Nfi CorpIrving, Texas, United States
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LW
Les Wind
Colleague at Nfi CorpFederal Way, Washington, United States
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SC
Suzette Correia
Colleague at Nfi CorpNew Bedford, Massachusetts, United States
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MR
Maggie Rice
Colleague at Nfi CorpNew Bedford, Massachusetts, United States
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NS
Nathaniel Smith
Colleague at Nfi CorpWareham, Massachusetts, United States
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TA
Tracy Alexion
Colleague at Nfi CorpNew Bedford, Massachusetts, United States
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DW
Donald Walthour
Colleague at Nfi CorpBloomingdale, Georgia, United States
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JB
Jake Boyle
Colleague at Nfi CorpMinisink Hills, Pennsylvania, United States
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Quick answers generated from the profile data available on this page.
Jaela Ebrada works for NFI Corp.
Jaela Ebrada is listed as Business Analyst at NFI Corp at NFI Corp.
Jaela Ebrada is based in Camarines Sur, Bicol Region, Philippines while working with NFI Corp.
Jaela Ebrada has worked for Nfi Corp, Teletech Philippines, Serco, Sitel, and Convergys.
Jaela Ebrada's colleagues at NFI Corp include Meighan Christensen, Crissa Dianne Orencio, Mariano Cervantes, Les Wind, and Suzette Correia.
You can use AeroLeads to view verified contact signals for Jaela Ebrada at NFI Corp, including work email, phone, and LinkedIn data when available.
Jaela Ebrada holds Bachelors, Economics from University Of Santo Tomas.
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