1. Monitoring the incoming email or trouble ticket from our client. 2. Call the PIC (person in charge) and tell them the detail problem of trouble ticket. 3. Make sure they get the point of it and handle the trouble ticket from client. Give the update information (by email, sometimes in english) to the client according to the actual conditions in the field. 4. Make sure all the trouble was handled and finished by the team according to SLA (service level agreement)

Monitoring the incoming email or trouble ticket from our client. Call the PIC (person in charge) and tell them the detail problem of trouble ticket. Make sure they get the point of it and handle the trouble ticket from client. Give the update information (by email, sometimes in english) to the client according to the actual conditions in the field. Make sure all the trouble was handled and finished by the team according to SLA (service level agreement)

Manage the cash flow of petty cash on the company in order to make business run well. Make a report fot every Transaction of petty cash. (daily, weekly and monthly report). Input the data of every consumen in the form consumen’s aplication.

Answer the incoming calls and Respond to customer inquiries. Handle and resolve customer complaints and Provide customers with product and service information.Sometimes in english language. (I also became English contact center agent).Process orders, forms and applications, Identify and escalate priority issues appropriate departments. Follow up customer calls and makes sure the costumer was satisfied and being helped.

Answer the incoming calls and Respond to customer inquiries, Handle and resolve customer complaints and Provide customers with product and service information and make sure the costumer was satisfied dan helped.