Jae Lee, Psm Ii, Pal, Psfs Email & Phone Number

Toronto, Ontario, Canada

• Guided 3 cross-functional teams (integration, finance/customer relations, order management), working in various locations and time zones, to deliver and further develop a courier service application that is responsible for generating approximately $3 million in revenue annually.• Leveraged coaching abilities, and mentoring techniques to support teams, resulting in a noticeable improvement. Most noticeably in the integration team’s inner dynamics, raised sprint velocity from 4.8 to 7.3 by demonstrating adeptness in conflict resolution and emotional intelligence.• Facilitated all key Scrum ceremonies, including sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives, encouraging open discussions and effective communication.• Found and addressed organizational and team impediments, either removed them or coached the team members on their removal to enable the team to achieve their goals effectively.• Implemented Agile metrics and reporting mechanisms to track team performance, found areas for improvement, compiled valuable lessons learned from various functional leads, and provide meaningful insights to stakeholders for informed decision-making.

Busan, South Korea

• Led a Personal Account team part of a bank account and credit card services application in close collaboration with the BC Card Network that had approximately 30,000 users. • Ensured the cross-functional team of 12 (5 front/backend web developers, integration developer, analyst, regression tester, 4 QA’s), met their project goals with efficiency and quality.• Worked with leadership on the corporate office business transformation project driving adoption of an agile mindset increasing scrum projects from 2 to 6, through training and coaching seminars, highlighting scrum team’s success and removing misconceptions. • Employed exceptional facilitation skills to guide teams through Scrum ceremonies and ad-hoc replanning sessions, ensuring delivery through a clear agenda and defined timeline. • Actively found and removed potential roadblocks and impediments and used conflict resolution skills to ensure the team's progress and minimize delays.• Collaborated closely with stakeholders at all levels to align project goals, manage expectations, and ensure successful project delivery within agreed timelines and scope.

Richmond Hill, Ontario, Canada

• Ensured timely payment of accounts payable bi-weekly, while maintaining all records for 14 separate legal entities through Sage 50 (SimplyAccounting) • Reconciled bank statements, credit card statements and intercompany balances• Prepared and maintained AP, AR, payment status spreadsheets, invoices, and purchase orders• Performed bi-weekly bank deposits

Toronto, Ontario, Canada

• Assisted accountant by keeping records of all transaction through Quickbooks• Managed AP, AR, payroll, petty cash and tracking daily cash receipts, and made weekly bank deposits• Assisted with cash forecast, cash management, adjusting entries, line of credit, bank and credit card reconciliations

Toronto, Ontario, Canada

Recruit, motivate, mentor, educate, transport and manageyoung sales personnel.Foster teamwork and promote good ethical behavior.Conduct sales training and practice sales senarios.Plan and assign routes & report to upper management.