Jael Flaquer Email & Phone Number

- Provide interim IT support for small and large teams including: Future Brain Media, Songs for Littles (Youtube Channel), and Global Citizen.- Develop and implement strategic IT plans aligned with business objectives, considering budget constraints and resource availability.- Perform risk assessments and develop robust cybersecurity strategies to safeguard data, systems, and networks against potential threats.- Assist teams transitioning to a remote-friendly work environment by setting up server systems, mobile device management software, and cloud backup solutions to keep their data secure.

Brooklyn, New York, Us

- Assisted with the design and build-out of the studio office to optimize the space for network connections and workflow- Optimized organization of all tech and office equipment and created asset tracking barcode system- Built custom office media decorations to modernize the space- Created new screening methods for directors and editors to work together without needing typical screening rooms- Designed database system to streamline the audio asset tracking for sound design- Proposed and implemented new cloud and on-premises storage solutions for the entire animation studio.- Led and directed the IT department, overseeing all aspects of technology strategy, operations, and infrastructure.- Managed IT budgets, ensuring cost-effective allocation of resources and delivering projects within financial parameters.- Provided strategic guidance and advice to senior leadership on technology investments, innovations, and trends.- Oversaw the design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, and systems.- Established and enforced IT policies, standards, and procedures to ensure compliance, security, and data integrity.

New York, Ny, Us

- Managed backups and transfers of media during on-set and remote productions- Built out a remote workflow for entire production crew all through COVID- Created documentation for onboarding and offboarding employees- Assisted with the tech setups for remote meetings and interviews with high profile guests- Simplified workflow for editors and post production team to quickly edit and screen final footage for the show- Led IT governance initiatives, including risk management, and disaster recovery planning.- Managed vendor relationships, negotiations, and contracts, ensuring effective service delivery and cost optimization.- Evaluated and implemented emerging technologies and solutions to enhance operational efficiency and prioritize production speed.- Oversaw cybersecurity initiatives, implementing robust measures to protect the organization's data and systems from threats.

New York, Ny, Us

- Provide desktop support for MacOS, Windows, and ChromeOS users at a variety of business environments (e.g. Jax Media, Bitly, HYPEBEAST, SeatGeek, Giphy, and many more).- Configure and administer systems (e.g. G Suite, Dropbox, Slack, Jamf, Atlassian Suite, 1Password, OneLogin, etc.).- Research and provide hardware and software recommendations used for technical productions on award winning shows.- Act as point of contact for network issues and website maintenance at Full Frontal with Samantha Bee and Jax Media.- Analyze existing technology constraints to provide effective and budget-conscious recommendations to improve workflows.- Experienced in deploying and operating a variety of video conferencing software.- Assist with production of field shoots for clients and acted as an onsite tech specialist for hardware and software issues.- Remotely record footage through applications such as OpenReel or existing video conferencing software used by the post production teams.- Work with post and pre-production teams to develop workflows that would streamline the delivery of final footage.

Los Angeles, Ca, Us

- Provide hardware and software support to computer system users with sensitivity to deadlines- Onboarding and training for all new employees across the country- Managing multiple projects simultaneously while maintaining high customer service standards- Video Conferencing assistance with BlueJeans, Zoom, Skype, Join.me, and Cisco WebEx- Handle new and ongoing issues through Zendesk ticketing system- Assist in Windows 7 to 10 Migration- Manage and administer Windows 7, Windows 8, Windows 10 and Apple workstations and laptops- Administrator for builds and software installation for all users- Oversee all NY based projects that include upgrading workstations and maintenance at the office and for Data/Server rooms- Consultation for all equipment changes and upgrades- Responsible for VOIP network configuration- Remote Support via Microsoft Remote Desktop- Phone support for all users in New York, Los Angeles and San Francisco- Computer repair, hardware installations and desk setups

Newark, De, Us

- Extensive experience with desktop hardware, software applications, operating systems and network connectivity- Responded immediately to emergency situations while considering client needs and deadlines- Provided desktop support for an office of 100+ employees- Proficient knowledge of office-wide ticketing systems

Newark, De, Us

- Responsible for some back-end and front-end development using PHP, AngularJS, WordPress and HTML/CSS- Gained experience working in an Agile environment with a team of software developers- Developed strong multitasking and communication skills- Wrote and shipped consumer-facing code

Bachelor'S Degree, Computer Science - Software Engineering

Associate Of Arts - Aa