Jaella Levien Email & Phone Number

Seattle, Washington, United States

On-site point of contact for all questions, concerns, maintenance, emergency, and security needs for the propertyFacilitate property access for deliveries and vendors/contractorsAdministrative organizational tasks including audits of the package rooms, online package tracking system, records, and daily logs

Seattle, Washington, United States

Temporary contract position as an entry control point screener for COVID-19 at Swedish Hospital's First Hill campus, per CDC requirements during the pandemic.Monitored various hospital entrances, ensuring anyone entering followed current hospital health policies(including use of hand sanitizer, wearing a mask, and all non-employees answering covid-19 screening questions).Provided information, directions, and a proof of screening visitor sticker to all authorized patients/guests/vendors/care providers entering the hospitalCoordinated with nurses and other hospital staff to accommodate guest visitation and deliveries for patients

Seattle, Washington, United States

Temporary contract position involving daily recording of temperature and covid-19 questionnaire screening results, and distribution of screening wristbands to employees and contracted vendors before entry to the work site.Enforced health and sanitation protocols including social distancing, mask wearing, hand washing, wearing of screening bands, and regular COVID testing.

Seattle, Washington, United States

Provided supervision and assistance with activities of daily living for assigned residents in the memory care center with varying levels of independence.Ensured that all medical, sanitation, dietary, and mental health needs of assigned residents were addressed, and recorded in their care plans. Completed additional maintenance, janitorial, and kitchen duties as needed.Assisted nurse on call with resident medical needs and responded to any emergencies. Completed multiple nightly safety and security checks.Ensured all staff/visitors/residents were screened according to the current health mandates for ALFs, enforced compliance with social distancing and mask wearing protocols, regularly sanitized front desk workspace and check-in area.

Greater Seattle Area

Reviewed all home health referrals submitted through online portals, and verified acceptance with Kindred intake and referring medical staff. Implemented procedural changes in intake process to cut down response times and increase acceptance rates.• Verified patient information, communicated with referring nurses/social workers, and analyzed medical records. Accepted referrals based on insurance, doctor’s authorization, care required, patient address, and medical home bound status. • Compiled report from 6 months of primary online referral portal data, and found significant increase in response time and acceptance rate in the 3 months after position was assigned versus 3 months prior. Demonstrated substantial financial benefit of the position, leading to implementation of new regional intake policies.

Greater Seattle Area

Utilized several online systems and other CHPW departments to answer all caller questions and resolve complex issues concerning Medicaid and Medicare eligibility and benefits, medical or pharmacy authorizations, and claims denials/appeals.• Carefully documented required details from 25-40 calls per day from providers, patients, medical billers, and various health staff, while following all state, federal, and company policies. • Demonstrated determination to succeed and improve, quickly completed claims training, offered study materials and support to new coworkers, and repeatedly lead team in QA results.

Greater Seattle Area

Independently managed front desk, phone line, and room service responsibilities while maintaining expert customer service and addressing all guest questions and concerns.• Followed meticulous audit procedures, compiled transaction totals, and verified guest information in corporate hotel reservation databases and outside billing sites.• Organized front desk concierge services, facilitated check-in and check-out, phone reservations, and third-party billing transactions.

Tacoma, Wa

Assisted in patient check-in and check-out, recorded health information, scheduled appointments, and accommodated doctor/patient phone calls. • Filled prescriptions and managed orders from pharmaceutical companies, handled pharmacy stocking and inventory.

Tacoma, Wa

Acted as CIAC office receptionist, facilitated community service opportunities between local organizations and University students or departments by hosting events and maintaining active online outreach.• Generated monthly newsletters and compiled a comprehensive reference list of local community partners for students. Forwarded emails from organizations listing volunteer opportunities to interested student parties and event coordinators.

Bachelor Of Science - Bs, Science, Technology, And Society - Minor In Biology - Focus In Biomedical Innovation And Healthcare

Activities and Societies: Community Involvement and Action Center (CIAC), Repertory Dance Group, Student Health Awareness Club (SHAC).

Education record

Activities and Societies: Study Abroad International Program