Policy Enforcement Specialist
Policy Guidance and Localization• Provide policy guidance and support to content moderation and quality teams within a specific market and product line, including policy assessments in local languages and with market knowledgePolicy Documentation Management• Maintaining complete and up-to-date policy documentation for a specific market and product line ensuring timely and accurate updates.• Provide accurate and consistent in-language proofreading support for policy documentation. Reviewing planned policy updates and collecting feedback to enhance proposalsPolicy Distribution and Training• Coordinate, track, and report on the effective distribution of policy changes amongst content moderation teams, ensuring the delivery of updates to all Moderation and QA Teams.• Collaborate with global Policy Training Development and training teams to provide vetted cases for instructional materials.• Support quality teams' understanding of Policy positions with timely and accurate Policy guidance, and be accountable for improvements in the consistency of their understandingProblem Analysis and Resolution• Contributing to or developing analysis regarding policy-related content moderation challenges and taking follow-through actions to address them.• Support the Policy teams' understanding of enforcement challenges, of qualify & consolidate feedback and recommendations based on end-user experience. Maintain and improve such feedback loops.Stakeholder Collaboration and Solution Management• Partnering with internal stakeholders to identify tooling, policy, or operational gaps. Managing initiatives to develop new solutions, optimize existing processes, and improve safety and the user's experience.• Assisting cross-functional teams (XFN), Quality Assurance (QA) teams and Leadership with ad-hoc projects based on business needs or upon request.