Jaemin Yoon Email and Phone Number

1. IT Head, Geo IT Service/Operation/Infrastructure Management2. Presales consulting, IT Solutioning & Delivery for the clients related with CRM BPO business 3. IT Security, Risks mgmt & Legal Compliance4. Major Service Areas - Standard Call Center Systems/Services - Amazon Connect & Other Omni channel CRM Solutions - Salesforce Migration, Salesforce Integration with CTI, SMS, kakaoTalk - AI Contact Center Solutions (Virtual Agent Assistance, Voice/Chat Bot, QA Automation etc) - RPA/BackOffice Automation - Work at home/Remote security control, User activity monitoring/logging - Generative AI/LLM Solutions

1. Information Service Management - Global System Local Customization & Deployment, Support Business Operation - Develop, Maintain Local Business Systems/Applications - Integrate global/local websites, Customize global business portal, in-house develop/maintain various local websites including mobile web (eCommerce,Community site, Public Brand site, Intranet, online shopping mall, Promotion/Event micro websites etc..)- Develop/Maintain systems and business applications for Sales Force (including mobile tools)- Develop/Maintain Call Center/Business Centers/Warehouse System and support operation- Vendor evaluation & Selection, Outsourcing/service level mgmt. for 3rd party solutions- Daily Business operation, month-end Support, maintain related reporting systems 2. Technology & Infrastructure Management- KR Data Center(IDC) Operation and manage International networking - Maintain Call Center System & Solutions/Cloud Call Center and manage statistics- Manage employee collaboration Services (eMail, Employee Portal, Filer, Tele/Video/Web Conference etc ) - IT Disaster Recovery & Business Contingency Planning- IT Inventory Mgmt (HW/SW) / IT Procurement mgmt / Vendor (Outsourcing) SLA mgmt.- Desktop Support / Helpdesk Operation 3. Digital & Strategic Planning- Business transformation & Innovation leveraging digital technology and lead cross functional digital activities- New Technology Research & Market Trend Analysis- Align IT, Digital strategy with business strategy and Manage/execute action items- Analyze, review digital dashboard and drive performance with other departments & stakeholders- Manage Business Systems/Applications,digital tools portfolio & roadmap- Staff Training/Resource mgmt, Budget, Capital / Expense Control- Internal/External Reporting4. IT Security & Governance- Manage PII(Privacy Data) Protection and information Security and ensure Compliance of Internal/External Regulations

1. Leadership Related- Lead/Manage IT Operation Dept. - Communicate / Coordinate with Shinhan FG IT, Regional IT(Asia-Pacific) / HO IT (Paris)2. Business System Development / Operation - Insurance Policy Management System , Bancasurance System (BSL) - B2C/B2B/Homepage, Closing/Statistics System, Accounting System, TM & Call Center System etc.. - Daily/monthly Closing Support3. Technical Infrastructure Management- Data Center Operation (Windows/Unix/Linux/AS400)- Server/Network Duplication, IT Disaster Recovery - IT Inventory Mgmt (HW/SW) / IT Procurement mgmt / Vendor SLA mgmt.- IT Helpdesk Operation 4. IT Planning & Security- IT Strategy & action plan- IT Policy / Standards Management- IT Budget Preparation / Expense Control- Internal/External IT Reporting- Security Action Plan / Monitoring / Reporting- IT Audit & Follow-up actions- Act as “IT Security Officer” for corresponding to internal/external parties (Financial Supervisory Service/Shinhan Financial Group/BNP Paribas)5. Major Projects & Achievements - Develop Company Intranet (including e-approval) - IT DRP /BCP, Set up BCP Center for Critical Business Continuity - Upgrade BSL(Bancasurance) system with banks- Renewal upgrade of Company Homepage (B2C) - Participate in Shinhan Financial Group Security Upgrade Project as TFT member

1. Korea IT Operation Management ( Infrastructure & Business Systems ) - Lead Korea IT team , Coordinate with Regional/Group IT team, managing team performance- Support all business Operations for Sales(Retail/Wholesales/DFS), Marketing, Finance, Logistics (warehouse), Customer Service etc. - Develop/Maintain Groupware/Intranet - Manage Telecommunication (PABX with Voicemail , Telephone Accounting System)- IT Investment / budget Preparation & Upkeep of HW, SW license inventory- Outsourcing, 3rd party SLA Management2. IT project Management - Group, Regional project coordination, deployment and Local(Korea) Project Management - Local Customization, Local User Training, Change management for Global Packages3. Major Projects & Achievements - SAP ERP Local Implementation (Finance/HR/Logistics) - New Retail Boutique, Duty Free Shop Opening- Set up IT System & Operation Support for New Brand Launching (Dunhill, Van Cliff Arpel, IWC, Piaget etc..)- Support on/offline Sales/Marketing Events/Campaigns- Data Warehousing for Stock, Sales & Marketing Analysis (BI : Powerplay, Essbase)- SCM (for Cartier, including EDI order, Auto-Replenishment) - CRM (Cartier, Dunhill)- Barcode System (Inventory Management for Warehouse, Boutique )

1. Carrefour Group ERP Project (Thales Project) Korea Technical PL- Peoplesoft ERP implementation – AP/AR/GL/AM, HR, SRM(Purchaing)/SCM(inventory)- Design interface between Peoplesoft and other legacy Systems ( POS, Payroll, Logistic )- Upgrade Existing Local Network and Design Windows domain for Peoplesoft ERP- Local Vendor sourcing & Purchase Equipments ( Servers, PCs, Printers , LAN Switches etc.. )- Peoplesoft Helpdesk Operation(problem handling,change request), User Training2. Jewelry Shop Project- Set up Jewelry Shop Management System with SPIRAL for carrefour stores which has features of Order management, price management, sales reporting, Issuing invoice, stock management etc- Build up system architecture(Network, POS, database, application servers etc..) , shop operation management , HW purchase & Maintenance and Store IT team Helpdesk Operation Management 3. Y2K Project - Join Y2K TF team for preparation work against Y2K bugs for windows, ERP systems- Prepare Contigency Working Plan against possible disasters

Enterprise Network Div, Samsung Electronics co. 1. Network Engineer, offline diagnostic programmer- C programming on Unix platform - Set up testing environment and perform function/aging test for SAMSUNG's Network Products 2. Web server(Mail Server) Administration/ Web Programming- Maintain Intranet websites for R&D, Manufacturing,Technical Services, Sales Dept. within the Division - C (Unix), HTML, CGI, JAVA Script, Perl etc.. - Windows Server / Unix Workstation mgmt..