• Promoted within 1 year for exceeding goals and supporting company culture• Awarded as an “Employee of the Year” and “Employee of the Month”• Identified the information needed for 1,090 Windows Servers such as Correct Owner, Patching Schedule and if they are still in use.• Ensure all Windows Servers receives the Monthly Security Patches from Ivanti.• Ensure all Security Tools (Symantec Endpoint Protection, Carbon Black EDR, Carbon Black Cloud and LanDesk/Ivanti) are working… Show more • Promoted within 1 year for exceeding goals and supporting company culture• Awarded as an “Employee of the Year” and “Employee of the Month”• Identified the information needed for 1,090 Windows Servers such as Correct Owner, Patching Schedule and if they are still in use.• Ensure all Windows Servers receives the Monthly Security Patches from Ivanti.• Ensure all Security Tools (Symantec Endpoint Protection, Carbon Black EDR, Carbon Black Cloud and LanDesk/Ivanti) are working properly in the company devices.• Created MS Excel Files that were used to deliver KPIs to the management.• Provide relevant weekly reports and summary.• Work in ServiceNow to manage incident tickets related to Security Vulnerability issues.• Lead the SQL Server Security Patching Project in which we identified the correct owner and the best patching schedule for Windows Servers with SQL Instances• Ensure effective communication with the business and within team Show less

SKILL SETS: (IT Helpdesk)• Password reset, unlock user account and elevating rights to all users with Active directory supporting over 15,000 employees.• Troubleshoot Office 365 applications including Word, Excel, One Note, Skype for Business and Outlook.• Create VPN, WebEx, MOWS, Baan, Workstream accounts and adding members to the distribution list.• Troubleshoot Remote Desktop Connection, Cisco Anyconnect VPN issues, printer and other computer issues.• Remote user’s pc… Show more SKILL SETS: (IT Helpdesk)• Password reset, unlock user account and elevating rights to all users with Active directory supporting over 15,000 employees.• Troubleshoot Office 365 applications including Word, Excel, One Note, Skype for Business and Outlook.• Create VPN, WebEx, MOWS, Baan, Workstream accounts and adding members to the distribution list.• Troubleshoot Remote Desktop Connection, Cisco Anyconnect VPN issues, printer and other computer issues.• Remote user’s pc using RDP, VNC, LanDesk, WebEx, Skype for Business.• Proficient in using ServiceNow platform ticketing system.ROLES AND RESPONSIBILITIES:• Provide quality end-user support for all clients in a timely manner.• Log all support requests and document all steps taken to resolve the issue.• Answer the IT helpdesk hotline and provide end-user assistance.• Logging and monitoring of customer questions, issues and problems through resolution/completion.• Provision of customer updates and status reports with regards to open customer issues as appropriate.• Ensure problem resolution via the maintenance of appropriate action plan.• Ensure effective communication with the business and within team. Show less

Project Based (Client: Microchip Technology Inc)SKILL SETS: (IT Helpdesk) • Password reset, unlock user account and elevating rights to all users with Active directory supporting over 15,000 employees.• Troubleshoot Office 365 applications including Word, Excel, One Note, Skype for Business and Outlook.• Create VPN, WebEx, MOWS, Baan, Workstream accounts and adding members to the distribution list.• Troubleshoot Remote Desktop Connection, Cisco Anyconnect VPN issues,… Show more Project Based (Client: Microchip Technology Inc)SKILL SETS: (IT Helpdesk) • Password reset, unlock user account and elevating rights to all users with Active directory supporting over 15,000 employees.• Troubleshoot Office 365 applications including Word, Excel, One Note, Skype for Business and Outlook.• Create VPN, WebEx, MOWS, Baan, Workstream accounts and adding members to the distribution list.• Troubleshoot Remote Desktop Connection, Cisco Anyconnect VPN issues, printer and other computer issues.• Remote user’s pc using RDP, VNC, LanDesk, WebEx, Skype for Business.• Proficient in using ServiceNow platform ticketing system.ROLES AND RESPONSIBILITIES: • Provide quality end-user support for all clients in a timely manner.• Log all support requests and document all steps taken to resolve the issue.• Answer the IT helpdesk hotline and provide end-user assistance.• Logging and monitoring of customer questions, issues and problems through resolution/completion.• Provision of customer updates and status reports with regards to open customer issues as appropriate.• Ensure problem resolution via the maintenance of appropriate action plan.• Ensure effective communication with the business and within team. Show less

• Diagnosed, configured, and repaired complex computer systems, hardware, and network systems.• Prepared Job Order Module in Company's Management Information System using VB.Net.• Programmed and developed the uploading of Newsletters in Company's website using PHP.• Created formulas for Company's monthly reports in Microsoft Excel.• Assisted end-users with all IT-related problems in a responsive and service oriented manner.