Emea Energy Operations Support
CurrentMaintained fleet performance and enhanced customer experience as part of Tesla’s EMEA Energy & Charging Team. Improved internal operations and supported the residential energy storage program through process analysis, action plan execution, and collaboration with global teams.- Collaborated with logistics, engineering, and support teams to forecast failure rates and manage stocksupply and demand.- Identified and implemented process and system improvements in the residential service lifecycle toenhance customer experience.- Developed and maintained BI dashboards and KPI reviews, converting data into actionable insightsthrough interactive dashboards, graphs, charts, and reports. Key KPIs managed include stock fulfillmentrate and aging inventory rate for Powerwall.- Conducted site visits to assess and optimize energy systems for clients.