[Responsibility]Ocean shipping line operator and customer experience consultant. 1) Ocean shipping service handling experiences - Booking, Documentation, claim, certification (Asia to Mediterranean, North Europe, Africa, Latin America, North America, Oceania etc.) 2) CS agent as 'Single window contact point'. Resolve customer's inquiry cases and issue handling. 3) Identifying D&D accumulated containers and arrange cleanup scheduling with customer. 4) Draw out service level improvement via CSLS(Customer satisfaction loyalty survey) conduct. Logistic and Service (SCM agent)1) Energy Storage System Project logistics Supply chain Implementation and execution. 2) Wind turbine Project logistics - Ocean import SCM execution (Components and transport equipment) and quarterly business review.

[Responsibility] SCM Lead logistics provider1) Enhanced customer satisfaction by ensuring timely PO deliveries.2) Direct carrier commitment compliance management on behalf of Beneficial Cargo Owner.3) Visibility tracking and system input to trigger milestone update. 4) Various cross-up selling Ocean (Named Account Contract & Premium Free All Kind), L&S (Trucking & Depot etc.)NVOCC Freight forwarding1) NVOCC P&L management - Increasing profit by seeking NAC and cross-up selling opportunity- Decreasing cost by keen shipment process management.2) Various LCL execution experiences (Buyer & Seller consolidation)