Jack Kim Email & Phone Number

United States

San Francisco, California, Us

As the Head of User Research at TuneIn, I conduct mixed-methods research on user behavior and preferences to enhance user experiences and drive engagement. I collaborate with cross-functional teams, including Product, Design, Content, Distribution, Data Science, Engineering, Legal & Privacy, Marketing, and other key stakeholders, to achieve this goal.My extensive experience in research methods, such as surveys, interviews, usability tests, ethnography, maxdiff, and analytics, enables me to uncover insights that inform product development, design, and marketing strategies. By utilizing a diverse set of research methods, I develop a comprehensive understanding of our users and their needs.In August 2022, I was promoted from a Senior IC to Lead, recognizing my leadership skills and ability to drive impactful results.

Author, "The Curious Case of the Vanishing Veggies” (Amazon category #1 best seller)* Amazon: https://www.amazon.com/dp/B0CHJ2Y6TY/

Mountain View, Ca, Us

As a UX Researcher specializing in AI and AI-enabled content creation, I've worked on exciting and innovative products, including Google Docs, Smart Compose, Smart Canvas, Assisted Writing, and Flutter.

New York, Ny, Us

As a UX Lead at NYPL Digital, I designed user experiences for various digital products, such as ebooks and audiobooks on iOS and Android native apps, NYPL Search, and physical checkout displays. I conducted user research using various methodologies, including foundational interviews, usability studies, intercept studies, and contextual inquiry, to gather insights and inform design decisions for optimal user experiences.I was also involved in recruitment efforts, conducting interviews for UX Design and Design Technology positions. Additionally, I honed my public speaking skills by delivering quarterly UX team updates at NYPL Digital All Hands meetings.

New York, Ny, Us

As a Senior Experience Strategist, I developed innovative and effective digital strategies for clients such as SiriusXM (multimodal), the IOC, Samsung, Converse.com, and Tiffany & Co.

Youngstown, Ohio, Us

At Echo360, a remote learning tool for higher education, I held a hybrid UX/Product role, combining design and product management. As the acting Head of UX, I reported to the SVP of Product and represented the UX team in monthly leadership meetings.Collaborating with cross-functional teams, I led design and user research efforts, prioritizing user needs and ensuring a user-centered approach to product development. I conducted user interviews, usability studies, and testing, and developed user personas and journeys to inform design decisions.Through my leadership of the UX team and close collaboration with product management, I delivered innovative products that met the needs of educators and students.

New York, Ny, Us

My role involved conducting extensive research, user testing, and analysis to gain a deep understanding of user behavior and preferences. Based on these insights, I developed strategic recommendations to improve user experiences across various touchpoints, such as web, mobile, and physical retail.

New York, Ny, Us

London, Gb

Team Abbott MillerTeam Natasha JenInteraction Design, Environments Design

London, Gb

Team Natasha JenStorefront for Art and Architecture exhibition website (mobile/web)Matter Architecture website

Beijing, Beijing, Cn

New York, Us

Swarthmore, Pa, Us

New York, New York, Us

Default rate research

March, Design Research

Ba, Economics And Film And Media Studies

Master Of Business Administration - Mba

Certificate (In Progress), Computational Social Science

Methods And Statistics In Social Sciences Specialization (Mooc)

User Experience Design Certificate (Human-Computer Interaction)

Intermediate Microeconomics

Education record