- Define the project's schedule and scope while balancing this with timely and regular value deliveries- Organise and lead working and project status meetings- Deliver Agile projects that offer outstanding business value to the users.- Support the product owner in managing communications with stakeholders, managing customer’s expectations for deliverables, and implementing an effective project governance system

- Build Agile CoE for Agile transformation and lead the off-shore competence center (India)- Partner with LACE (Lean Agile Center of Excellence) to bring the Agile mindset- Work with Program Managers to identify the teams to be transformed quarterly- Develop, maintain and conduct monthly CoP (Community of Practice) sessions- Assess the appropriate approach (Scrum/Kanban)- Coach waterfall teams into Agile ways of working- Collaborate with POs to break the requirements into Epics, Features and Stories- Guide other Scrum Masters to work on the gaps and address them without any delay- Design transformation plans, propose and obtain approvals from Agile CoE and respective Program Managers- Support the team with the entire transformation process and seek sign-off- Work across SRE Solution teams, Network operations and Global Infrastructure Operations liaison with ITIL frameworks- Develop one-stop automation solutions for Captial Markets, Commerical, and Payment solutions- Configure and setup necessary JIRA and Azure DevOps boards for the corresponding teams- Represent Agile CoE in quarterly review meetings- Catch-up with POs and SMs weekly to take a look on the ongoing stories- Perform Quality audits for stories and matrices - Ensure the teams are groomed and matured into highly independent and self-reliable- On-board new Business Analysts, SMs and PMs- Contributed in Innovate 48 and recognised by the director

Vodafone UK E2E Billing (Postpaid and Prepaid) L2 and L3 Service Assurance. Incident Management, Major Incident Management, Change Management, Problem Management, Release Management, Emergency deployments, Early life support fixes and hotfixes. Act as a Scrum Master for Vodafone Digital platforms. Conducting daily stand up calls, analysis of product and sprint backlog, customer demos, backlog refinement, RTM tracking, Sprint retrospective meetings and act as a single point of contact during releases.Telecommunications and IT:-Prepaid and Postpaid Billing-Network provisioning-E2E Telecom Billing-Fixed-line-Digital Applications (My Vodafone App, vodafone.co.uk, voxi.co.uk)-DB, patch and Application upgrades-AppD and Splunk MonitoringAgile-Scrum:-PI planning-Sprint Planning-Daily Stand up-Capacity Planning-Sprint Review-Sprint Retrospective-SAFe complianceProject Management:-Documentation-Planning and Defining Scopes-Cost Estimation-Resource Management-Process Engineering-Developing Schedules-Verification of Run books

Vodafone UK E2E Billing (Postpaid and Prepaid) Service Assurance.

-Oversee day to day operations of Billing and Revenue Management-Monitor network connections, server status and work towards resolving the issue-Manage issues as they occur, provide the appropriate vetting of the severity of the issue and performing the required management of the high impacting severity problems as agreed in the -Incident Management process and SLAs-Implement changes and ensure they are completed on time-Participate in major command centers and critical site tests coverage-Review lower severity issues and ensure that the appropriate focus is given-Instigate and chair technical bridge and management bridge and assign tasks to the relevant attendees-Send Executive/ Email and WhatsApp communications for all changes and incidents-Preparation of Implementation plan, Change Engagement form, Post Implementation Review and Outage reports-PCR Analaysis after a Change failure and understanding the root cause-Work on reimplementation of failed Changes with the mitigations addressed-Complete follow up of MIR after major incidents-Provide detailed timelines, list of participants and brief summary of incidents for Problem Management-Authorized emergency break-fix requests, reporting details of requests to ECAB group

-Understanding the business requirements and design documents-Responsible for training the team on the various ITSM modules to be tested-Accountable for understanding the end-to-end flow of the business module and create test cases covering the entire flow-Responsible for reviewing the test cases written by the team to ensure complete test coverage of the business requirement-Accountable for documentation of test relevant artifacts required for the project-Write test cases in HP Application Lifecycle Management V 11.0-Accountable for Functional and Regression test runs of each test module-Worked on the Foundation data load using Data management tool (DMT)-Developing reports using SAP BO according to the client requirements-Analysis of B2B failed transactions and execution of them in Atrium Orchestrator-Addressing configuration issues related to user permissions, support groups, approval related issues, notifications etc.-Health check of servers on regular basis-Interaction with BMC and Operations team while handling issues-Closely worked with Architects, Implementation and Operations team to understand the ongoing process and help them understanding the standards.-Responsible for reviewing test progress and update the status to Scrum master-Ensuring the project complies to SDLC processes, meet the deliverables based on the test architecture framed-Responsible for having all the requirements met for Quality Gate Audits from testing front-Ensuring adherence to customer quality goals

Worked as a test engineer for testing of Healthcare, e-commerce, logistics and attendance management web applications

Worked as a chat representative for Overstock, US. -Handle and answer customer queries-Upselling-Escalate incidents that require immediate attention-Share the list of handled chats with the reporting manager