John Austria Email & Phone Number

Makati, National Capital Region, Philippines

Assigned to establish good business relationships with existing and new clients. Maintains close coordination with the relevant departments to ensure target achievement and lead generation.

Manila, National Capital Region, Philippines

Tasked with a team dedicated to maintaining good business rapport with current clients, ensuring reliability of services and immediate responses to encountered issues. Executes fintech work functions, and appropriately applied KYC procedures for client registration, identification, and verification in accordance with established internal process.

Bonifacio Global City, Taguig, Philippines

Supported the Google Store Order Management. Tasked with a team for troubleshooting and/or replacing defective devices under warranty, out-of-scope concerns and website education/support.

Makati City, Phillipines

Excelled in resolving concerns for the brand's most elite members subsequently achieving the department's required SLA. Led a team dedicated to communicating with hotel properties relevant for the necessary arrangements. This includes workarounds, correspondences, and other related travel concerns in order to consistently attain top team marks for quality. Oversaw the process training and transition of the department’s new hires. This includes creating workable templates, proofreading correspondences, and providing best practices over coaching sessions.

Manila, Philippines

Supervised all movements of the ground crew team while the aircraft is on ground. Proper loading computations must be applied for maximum aircraft balance and safety. Ensured all documents presented to the flight deck of the said aircraft is true and correct before its scheduled turnaround time.