Have set up and leads the operations program management organization. Hiring, on-boarding, mentoring, and training program managers, product managers, and process managers in standing up the new organization. Setting up end-to-end SDLC processes for the development of software automation and digitization. Collaborating across the businesses to achieve maturity in end-to-end program management practice amongst various cross-functional teams, including technical development, IT, marketing, sales, and operations. Forming the project/program management center of excellence.• Serving in a major role in the development of a self-service, zero-touch, rapid-response scalable software platform to achieve significant labor efficiencies and prepare for future business growth.• Owning and managing the Value Stream Map (VSM) for process automation and digitization.• Formulating customized SLC with a hybrid methodology, combining traditional waterfall with ongoing Agile (SAFe) development.• Propagating and defining the use of Smart Sheets for overall project management and reporting.• Instituting proper management governance for programs and projects.