Responsibilities:* Coordinate internal resources and third parties/vendors for the flawless execution of Delivery and Customer Service* Oversee Purchasing Team and adapt solutions as needed* Oversee WHSE Operations for both Shipping/Receiving and Logistics * Monitor Vendor and Customer SLA Standards * Identify and resolves procurement issues and program risks for all Vendor and Client via LEAN Methodology* Lead and Execute all meetings and set expectations for Purchasing and WHSE Production Team

As Director of Talent Management I was responsible for all aspects of Talent Management, including the implementation of key processes related to talent review, succession planning, and mobility strategies across our DR Virtuals organization. In addition I was responsible for understanding business and function needs and translating them into an executable talent management strategy, collaborating with business and talent partners worldwide. ( Asia and Latin America )Core competencies include:* HR Pipeline Management* Workforce Management* Budget Forecast Management* Business Continuity Planning* Process Improvement* PMPProfessional Synopsis:* Implementation of talent management solutions, such as talent review, succession planning, executive assessment, coaching, individual development planning* Managed the talent database and associated metrics in support of the reporting needs of the Global Talent Management Organization through technology (Score Card)* Implemented talent initiatives and supported diversity and Learning & Development initiatives* Provided coaching and development to address business talent and performance gaps

As Director of Global Operations I worked directly with our business unit heads to strategically manage and sustain a cost effective and efficient Global Operations for our FAMS Organization. In this role I also managed and oversaw a large team globally for all verticals within FAMS including, Servicing, Origination, Evaluations and BUIT across multiple international sites. Over the course of my tenure I expanded efficiencies throughout the entire division and centralized all partnerships to create a true Global World Class Operations. I also traveled annually to all of the international sites and performed due diligence reviews, employee relations and strategic planning with current GIC and JV’s to ensure we’re in line with all corporate goals.Core competencies include:* Change Management* Vendor Management* Budget Forecast Management* Workforce Management* Business Continuity Planning* Process Improvement* LSSGB* PMPProfessional Synopsis:* Implemented the discipline for Change Management across our servicing BPO organization* Executed a Performance based (KPI) Vendor Management process across all servicing verticals* Executed and sponsored a Kaizen event (Process Improvement) in which we reduced in house costs by 20%, further leveraging outsourcing across all sites for Center of Excellence Certification

Real Estate Tax and Mortgage Servicing strategist with a 5 year record of achievement and demonstrated success servicing our Land America clients by optimizing cost control via our global outsourcing team. Adept at driving growth of Company standards and improving overall team performance. Exceptional mentor and coach, tenacious in building internal customer relationships as well as International Vendor relations. Proficient at securing customer loyalty and forging strong relationships with external business partners. Core Competencies Included:* Strategic Plan Coordinator* Workforce Management* International Vendor Management* International Site Set up * International Procurement* Quality Assurance Implementation* Learning and DevelopmentProfessional Synopsis:* Was Key in the Vendor selection process during our outsourcing implementation period* Developed training modules and process guides (key stroke) for our international vendors* Implemented a global score card to showcase KPI’s for our Executive team and performed yearly onsite visits for Data Governance.