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Jafeth Villalobos is listed as Service Operations Analyst at SoftwareOne at SoftwareOne, a company with 4285 employees, based in San Jose, Costa Rica, Costa Rica. AeroLeads shows a matched LinkedIn profile for Jafeth Villalobos.
Jafeth Villalobos previously worked as Service Operations Analyst at Softwareone and Business Data Reporting Specialist at Accenture. Jafeth Villalobos holds Data Analysis, Data Processing And Data Processing Technology/Technician from Tecnológico De Costa Rica.
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As a highly organized and confident candidate, I am successful in managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet the team goals and face challenges head-on. I have excellent interpersonal skills and time management. Additionally, I am a detail-oriented, a team player who possesses strong organizational skills, handling multiple projects simultaneously with a high degree of accuracy. I have experience in directing the activities of workgroups, enjoying developing strategies, providing training, setting goals, and obtaining feedback from teammates. I am confident in my interpersonal and communication skills and manage to have a big picture focus with the ability to effectively communicate my goals and vision to achieve success. I am known for being a skilled problem solver, networker, and consensus builder.
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A career timeline built from the work history available for this profile.
Costa Rica
Services Operations SupportProcess all incoming Statements of WorkSupport the setup and closeout of all projectsProject set up in PSA toolComplete invoicing for upfront payments, milestone billing, and final billingsPrepare quotations and ordering for all tools/hardware associated with services projectsEnsure consistent and high quality handoff to.
Reporting of SLAs, CSL, KPIs, Attendance, Metrics.Creation of insights, reports, forecasting, dashboards and ad-hocs projects to reflect the current financial operation progress both OTC & P2P on a B2B related field.Updates on current DTP procedures and creation for new processes and it's DTPs.
Daily and Monthly reporting of SLAs, CSL, KPIs, Attendance, Metrics.Creation of insights, reports, forecasting, dashboards and ad-hocs projects to reflect the current financial operation progress both OTC & P2P on a B2B related field.Updates on current DTP procedures.Data Governance
Perform Quality Analyst to the Credit Management process in a B2B field. Provide coaching, raise privacy incidents, escalations.Process improvement and increase on quality performance for the teams creating educational content.
Validate, process and analyze Credit Limit increases and Credit requests from customers on their accounts using bank statements, financial results, spending patterns and balance sheets to validate the KPI for a line of credit.
Provide the best customer service support in the world following the Amazon standards performing incoming and outbound calls to follow up with customers concerns regarding issues with orders placed on the system, tracking issues, shipment problems and furthermore with refunds, transactions and educating customers on how to use our system.
Contact customers which were on a past due status with their loans, in order to create payment arrangements to clear the amount borrowed to them. It includes following up with customer who filled bankruptcy, Debt consolidations companies and more collections processes through email, calls, text messages, correspondence and any other mean to complete the.
Provide customer service information regarding bank accounts (Credit cards and checking accounts) for customers who were detected as possible identity theft, transactions fraud charges, disputes, paychecks issues, taxes and investigations clearing any concern that the anti-fraud & AML systems might have triggered on their accounts, using multiple.
Other employees you can reach at softwareone.com. View company contacts for 4285 employees →
Carlos Muñoz
Colleague at Softwareone
Quintana Roo, Mexico, Mexico
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☁N
☁️ Nonis Pistol
Colleague at Softwareone
Geneva, Geneva, Switzerland, Switzerland
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NK
Naveen Kumar
Colleague at Softwareone
Greater Delhi Area, India
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CT
Chau Thanh Hoang
Colleague at Softwareone
Hanoi Capital Region, Viet Nam
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HT
Hien Thai (Anna)
Colleague at Softwareone
Ho Chi Minh City, Vietnam, Viet Nam
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JM
Jorge Miranda
Colleague at Softwareone
Benito Juárez, Mexico City, Mexico, Mexico
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AS
Amanda Skewes
Colleague at Softwareone
New Berlin, Wisconsin, United States, United States
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PS
Patrik Sinkó
Colleague at Softwareone
Hungary, Hungary
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IC
Ivan Correa
Colleague at Softwareone
Venustiano Carranza, Mexico City, Mexico, Mexico
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SV
Scarlett Valdez
Colleague at Softwareone
Distrito Nacional, Dominican Republic, Dominican Republic
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Quick answers generated from the profile data available on this page.
Jafeth Villalobos works for SoftwareOne.
Jafeth Villalobos is listed as Service Operations Analyst at SoftwareOne at SoftwareOne.
Jafeth Villalobos is based in San Jose, Costa Rica, Costa Rica while working with SoftwareOne.
Jafeth Villalobos has worked for Softwareone, Accenture, Arb Call Facilities Inc, Amazon, and Concentrix.
Jafeth Villalobos's colleagues at SoftwareOne include Carlos Muñoz, ☁️ Nonis Pistol, Naveen Kumar, Chau Thanh Hoang, and Hien Thai (Anna).
You can use AeroLeads to view verified contact signals for Jafeth Villalobos at SoftwareOne, including work email, phone, and LinkedIn data when available.
Jafeth Villalobos holds Data Analysis, Data Processing And Data Processing Technology/Technician from Tecnológico De Costa Rica.
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