Jaffar Baig Email & Phone Number

Dubai, United Arab Emirates

Implemented Entire BPM workflow for the bank. Processes such as Customer profile updates, Remittances, Account Opening, Account Closure, Trade License Expiry, Reurned cheques, Letter Issuance, Local Cheque Discounting, Operation Requests, Debit Card issuance by achieving a 50% reduction in turnaround time.Implemented CLOS and RLOS systems, Asset Liability Management(ALM), and RAROC calculations in compliance with CBUAE regulations.Developed and optimized Reconciliation systems… Show more Implemented Entire BPM workflow for the bank. Processes such as Customer profile updates, Remittances, Account Opening, Account Closure, Trade License Expiry, Reurned cheques, Letter Issuance, Local Cheque Discounting, Operation Requests, Debit Card issuance by achieving a 50% reduction in turnaround time.Implemented CLOS and RLOS systems, Asset Liability Management(ALM), and RAROC calculations in compliance with CBUAE regulations.Developed and optimized Reconciliation systems, Real Estate Management systems, and credit lens by significantly improving operational efficiency.Coordinating with vendors and users to identify and implement necessary system modifications and enhancements.Writing functional and technical specifications, as well as creating detailed test cases and test plans.Managing User Acceptance Testing (UAT) and System Integration Testing (SIT), including test execution, results documentation, and sign-off.Conducting programming tasks, providing system support, and overseeing major implementations, while performing periodic IT checks and troubleshooting.Analyzing and resolving technical and user-related issues, and participating in the business analysis phase of new applications. Show less

Muscat, Oman

Lead the migration of 30 applications from Legacy systems to the latest upgrade in terms of all technical aspects (DB, OS and Application)Collaborated with stakeholders to understand application requirements and provided knowledge transfer (KT) to the offshore team.Gathered and documented business requirements, ensuring alignment between business needs and technical solutions.Acquired deep knowledge of Finacle, T24, and Flexcube, with a solid understanding of the… Show more Lead the migration of 30 applications from Legacy systems to the latest upgrade in terms of all technical aspects (DB, OS and Application)Collaborated with stakeholders to understand application requirements and provided knowledge transfer (KT) to the offshore team.Gathered and documented business requirements, ensuring alignment between business needs and technical solutions.Acquired deep knowledge of Finacle, T24, and Flexcube, with a solid understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.Managed UAT for all applications, working directly with business owners to ensure thorough testing and successful deployment.Provided IT support and system maintenance, including troubleshooting, incident resolution, and implementation of system patches.Utilized Jira and Confluence for creating user stories, epics, and documentation. Experienced in Scrum, Kanban, and Agile methodologies.Authored and executed test cases for all 30 applications during the System Integration Testing (SIT) phase. Show less

Abu Dhabi, United Arab Emirates

Implementation of ADNIC motor digital transformation project Motor Insurance Digitalization: Leading efforts to digitalize motor insurance services through mobile apps and websites, providing a direct portal for users.Involved in future initiatives for digitalizing claims, medical insurance, and jet ski/aviation insurance.Collaborate with Business Analysts to resolve application defects and support various testing phases. Testing Support: Assisting with System… Show more Implementation of ADNIC motor digital transformation project Motor Insurance Digitalization: Leading efforts to digitalize motor insurance services through mobile apps and websites, providing a direct portal for users.Involved in future initiatives for digitalizing claims, medical insurance, and jet ski/aviation insurance.Collaborate with Business Analysts to resolve application defects and support various testing phases. Testing Support: Assisting with System Integration Testing (SIT) and User Acceptance Testing (UAT) by understanding requirements and supporting functional testing.CI/CD Pipeline: Proficient in near-zero downtime deployments.CRM Implementation: Contributing to Microsoft Dynamics 365 CRM projects. Show less

Chennai, India

Client :- DOHA BANK (QATAR)Developed an automated Document Download Service Utility for Doha Bank, enabling seamless document retrieval from account opening and fund transfer processes with no manual intervention. Collaborated with a development team to implement the NRI account opening process for Indian residents in Qatar. Actively participated in defect triage and daily status calls. Independently managed client meetings, gathered requirements, and delivered tailored… Show more Client :- DOHA BANK (QATAR)Developed an automated Document Download Service Utility for Doha Bank, enabling seamless document retrieval from account opening and fund transfer processes with no manual intervention. Collaborated with a development team to implement the NRI account opening process for Indian residents in Qatar. Actively participated in defect triage and daily status calls. Independently managed client meetings, gathered requirements, and delivered tailored solutions. Also involved in implementation of BPM Processes such as Account opening and Payments in Newgen OMNIFLOW systemPossess knowledge of Islamic banking practices including Sharia Law Show less

Chennai, India

Client :- QATAR NATIONAL BANK (QNB)Developed and implemented a comprehensive Trade Finance workflow using Newgen BPM software, streamlining processes and enhancing operational efficiency. This included defining and documenting customer business functions and processes, with hands-on experience in Trade Finance, Cash Management, and Payment Banking. Also implemented solutions for corporate liquidity reporting and treasury management, ensuring alignment with business… Show more Client :- QATAR NATIONAL BANK (QNB)Developed and implemented a comprehensive Trade Finance workflow using Newgen BPM software, streamlining processes and enhancing operational efficiency. This included defining and documenting customer business functions and processes, with hands-on experience in Trade Finance, Cash Management, and Payment Banking. Also implemented solutions for corporate liquidity reporting and treasury management, ensuring alignment with business objectives and strategic plans to effectively address organizational goals. Show less