In my role as a Cloud Administrator, I oversee the daily operations of cloud systems to ensure they run smoothly and remain accessible. My duties include managing the infrastructure, securing data, implementing backups, resolving technical issues, and optimizing resource usage. Additionally, I collaborate with IT teams to plan and execute cloud strategies effectively. I have expertise in AWS, Azure, and Google Cloud, as well as tools like Terraform and CloudFormation, with a strong grasp of security and compliance. I also excel in problem-solving and troubleshooting.

A good team player in production support to address all high priority production issues, business and user/client queries. Resolving production issues by providing permanent fixes. Understanding of issues and impacts, proactive measures and planning. Ensured the production issues got resolved within the SLA.

Client : State StreetThis is the team interacts with different client & business as a contact point for IT issues. Monitoring/escalation/alerts on jobs & events. Mitigating extreme situations on following contingency procedures. Status updating to business & executive management.Integrating new clients & applications to supporting framework. Automating well defined & overseen manual procedures. Maintaining & supporting infrastructure for supporting /status reporting.

Active participation with TSG on SCCM 2012 implementation. Planning, designing architecture of SCCM 2012 in TSG.Working in IMS practice for Application packaging & deployment, Patch Management & OS deployment through SCCM 2007 R2.Provide training for SCCM 2012 to new resources in SCCM.

- Manage virtual and physical servers with Windows Server 2003 – 2012 R2- Manage Active Directory, server and workstation patching with SCCM- Performing system administration functions for SCCM 2007.- Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary- Maintaining the SCCM 2007 server updates and configuration- Creating custom SCCM collections, reports, packages, queries and advertisements.- Planning and testing application prior to deployment.- Windows 7 application testing and deployment through SCCM.- Co-ordination with packaging and OS development team for testing and technical issues.- Maintaining standards for installation, configuration and tuning of desktop equipment.- Build and deploy new servers on the network as needed.- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices.- Perform and test routine system backups and restores- Recommend, schedule, and perform software and hardware upgrades, patches, and reconfigurations.

- Installation, Assembling, Disassembling, Hardware implementation.- Installation and Configuration of all windows versions like 98, Win NT, Windows XP, windows server 2003.- Desktop related troubleshooting and Network Troubleshooting.- Configuring and Troubleshooting Network/Local printers and Scanners.- Using ghost server Utility for imaging various systems.- Maintaining Security of Systems by imple menting Antivirus Software andOther miscellaneous security tools.- Hardware and software upgrades, applying Windows service packs and windows updates.- Responsible for troubleshooting application related problems.- Configuring and Troubleshooting Microsoft Outlook 2003 and 2007.- Citrix client installation and troubleshooting various applications in Citrix.- Blackberry configuration.- Created a test LAN environment for testing network and Web applications.- Creating users/group accounts and assigning different rights in Active Directory.- DHCP and DNS configuration and troubleshooting on windows server 2003.- Interacting with clients for troubleshooting various applications related issue.