James Fleming Email & Phone Number

Easton, Ct, Us

Redmond, Washington, Us

Responsible for integrating a portfolio of recent acquisitions into the Microsoft IT environment and standards. Advising on the transition to Microsoft, technical solutioning, project management of the deliverables, financial management, stakeholder reporting, and LT communications.

Redmond, Washington, Us

IT operations for Northeast region, including New York City and Toronto. Ensuring world-class IT services for internal Microsoft users by delivering frictionless user experiences, productive workspaces and reliable infrastructure solutions. Driven by customer satisfaction and continuous service improvement.- Trusted advisor for regional leadership for all technology issues. Executive support to visiting CxO, CVPs and board members. Driving adoption of new technologies and being a lead in execution of the site projects and IT infrastructure support. 180% increase in customer NSAT for my geography.- Regional Lead for M&A integration support of US acquisitions, including resource management, onboarding of newly acquired teams, site standardization and extension of corporate connectivity. - Technical project management of new office implementations and refreshes of technology facilities in Microsoft offices. - Presenting IT Showcases to CIO/Technical Decision Makers to share how Microsoft runs corporate IT and demonstrate solutions to cloud migration and enterprise support- Evangelism of Microsoft Modern Workplace technologies and platforms (Teams, M365, OneDrive, Azure Virtual Desktop, Endpoint Manager). Passion for communication through delivery of New Hire Orientation to enable Day 1 productivity. - Management of walk-up Tech Link IT support and AV support vendor staff. Responsibility for local technology budget and suppliers.

Barangaroo, Nsw, Au

Leadership of regional IT team at Americas HQ including planning, implementation and support of end user technology for 900 users. Contribution to national IT strategy, solution design and rollout of new technologies to benefit user experience and productivity. Support and consultation with executive team to gauge satisfaction.- Technical project management of IT projects such as NY office IT renovation. This included new network infrastructure, Cisco IP telephony, SIP and audio visual systems. This successful $2m project increased end user satisfaction and improved system reliability whist reducing operational costs by managing budgets and vendors. - Implementation of productivity enhancements such as badge-release printing system using Equitrac and Ricoh MFPs which dramatically reduced wasted/uncollected prints. - Selection and evangelism of new technologies to enhance customer experience; Office 365 rollout, Microsoft Surface Pro devices to executive team. Windows 10 pilot for faster boot. - 70% reduction in SLA failures through better Service Desk management, knowledge sharing and improved team customer focus.

San Jose, California, Us

Management of UK & Ireland IT Service Support team. 5 direct reports, 1,200 users. Responsible for leading the Orchestria acquisition integration with the CA network. This included the planning, migration and documentation of Orchestria systems and processes whilst acting as a conduit between Development/Security BU and GIS to ensure a successful transition.- Turned around relationships with the business through regular communications, attending quarterly UK operations meeting, and advising where global IT solutions and strategy can benefit the UK business. Established training presentation for introducing new technologies. - Project management of in-country acquisition and divestures. Working across traditional organizational boundaries to get the results that the business requires. - Vendor management for telecoms provision and peripheral suppliers. Specification and purchase of IT hardware systems to maximize return on investment. - Increased visibility of SLA metrics and reporting resulting in improved customer satisfaction survey responses. Executive support for visiting CxO and co-ordination of board meeting held in UK.

New York, Ny, Us

Reported directly to Founder and CTO and managed IT function at this high-growth VC-funded software start-up targeting financial services and compliance sectors with data loss prevention and end-point protection solutions. Team of 3 based in UK and US, supporting 150 users.- Proposed and implemented infrastructure improvements and upgrades. Specification and purchase of hardware and software solutions to maximize budget. - Maximized relationships with third party suppliers and partners. Renegotiated communications contracts to take advantage of new technologies increasing productivity, doubling bandwidth, and reducing costs by over $16,000 annually. - Project managed global software rollouts (Symantec Endpoint Protection, Office 2007, and Office Communications Server 2007) and provision of SSL VPN for home working solution.- Installation and configuration of Microsoft Exchange 2007 upgrade and support of BlackBerry Enterprise Server solutions.- Management of hardware maintenance contracts and lab design.

Gb

Based in the council's central IT resource, provided high quality last line, project, and executive support. Formative role; exposure to a wide variety of systems and technologies.- Designed, implemented and project managed several Microsoft Active Directory solutions, notably for Somerset County Council (6,500 users), and an ADS Migration for a nearby district council (250 users). - Project management of several in-house corporate projects. Reported to the Project Board and matrix-managed reports for specific project requirements.- Third line network support and administration of 100+ NT4 and Windows 2000 Servers, Exchange 5.5 and Windows NT4/2000/XP workstations.- Created installation notes for use by first and second line support. Analysis and recommendation of new hardware and software strategy.

Gb

Imaging, installation and asset management of new systems and peer to peer networks. Predominantly based in the field. A fantastic learning opportunity.

Master’S Degree, Msc Strategic Management

Bachelor’S Degree, Bsc Business Information Systems