Representative for Prodata; FGV IT-arm.Cater for 2nd and 3rd Level support for Internal and External clients’ daily operation covering IT Infra (Server, Storage, Backup Solutions, Network, OS, MS Products).Directly involves in clients/vendors meetings for projects planning, proposal, execution, and daily service meeting as required.Review, maintain and monitor system reliability and performance.Coordinate for Incident Management, RCA.Pro-actively work on system’s Preventive Maintenance; involving patching, updates, upgrades, and tech refresh.Partner with Internal and External Project’s PM to plan, propose, install and configure, and maintain IT Infra solutions.

In-charge of pre-sales and post-sales tasks on carried solutions, with Nutanix at its core. Cover businesses in Malaysia, Myanmar, Cambodia, and Brunei.Solutions: Nutanix, Comtrade HYCU, Exagrid, Brocade, SmartX, Alibaba CloudJob Scopes:-o Pre-sales: Execution of product’s POC, Project Assessment, Planning and Design, Kick-off, and Deployment. + Project tenders and technical documentations.o Post-sales: Coordinate technical team for client’s User Acceptance Test and Transfer of Technology, onsite/remote support, troubleshooting, software/hardware upgrades and Preventive Maintenance.

In-charge of pre-sales and post-sales tasks on carried solutions, with Nutanix at its core. Cover businesses in Malaysia, Myanmar, Cambodia, and Brunei.Solutions: Nutanix, Comtrade HYCU, Exagrid, Brocade, SecurekiJob Scopes:-o Pre-sales: Execution of product’s POC, Project Assessment, Planning and Design, Kick-off, and Deployment. + Project tenders and documentations.o Post-sales: Conduct client’s User Acceptance Test and Transfer of Technology. Provide onsite/remote support, troubleshooting, software/hardware upgrades and Preventive Maintenance. o Coordinate junior SE with daily/weekly tasks.

Handles post-sales tasks on carried solutions, with Nutanix at its core. Cover businesses in Malaysia, Myanmar, and Brunei.Products carried: Nutanix, Brocade, SecurekiJob Scopes:-o Responsible for execution of POC, Project Assessment,and Deployment.o Conduct User Acceptance Test and Transfer of Technology. o Provide onsite/remote support, troubleshooting, software/hardware upgrades and Preventive Maintenance.

IT Helpdesk/Technical Support (Global) for Malaysia Airlines System (MAS)1st Level workstation/server diagnostic and troubleshooting.

First-level Network Management Analyst in Network Service Operation Centre (NSOC) for 42 clients based in UK, Belgium, Switzerland and APAC.1st Level server troubleshooting.Internal tasks: Provides flow information between shifts. Performs service-accuracy knowledge database's documentation updates (work procedure). Takes up SME roles; technical coaching, Q&A, performance reporting, and continuous service improvement initiatives.