Manage team of seven direct and indirect reports ensuring daily deliverables and long term objectives are met through challenges including large system implementations, staff turnover, and a switch to a work from home environment. Continually build tools to reduce risk, increase automation, and solve client needs.Represent Settlements in a cross-functional implementation team that onboards new clients, borrowers and funds. Coordinate with internal and external managers to build and improve relationships, reduce manual intervention, and troubleshoot problems.Meet regularly with vendors, clients, operational and technical management to design applications and procedures to prepare for regulatory changes such as Central Securities Depositories Regulation.Ensure daily regulatory requirements are completed and signed off on. Successfully manage annual SOC 1 and internal audits without exceptions.Work with developers, consultants, and senior management to test, implement and train users on major system upgrades.

Senior Securities Lending Associate: Feb 14 - Apr 18Acted as escalation and resource for internal and external groups including trading, client relations, compliance, and information technology.Redesigned several recon processes, cutting daily manual interaction by over 50%, while vastly improving data retrieval for reporting and research. Created a new treasury fail process with consultation of relevant internal groups, increasing client income by several thousand dollars.Investigated, documented and resolved all outstanding cash and share breaks. Managed Non-Cash activity, ensuring all bilateral and tri-party activity was collateralized Led Settlements team in intricate tie-out process for all U.S. dollar assets, hitting tight investment deadlines and minimizing uninvested cash and overdraft fees.

Managed relationship with several counterparties, including the largest and most profitable customers, through trade support and processing, mark to markets, fixed income repricing, contract compare and collateral movements. Analyzed areas of wastefulness and risk, building new Cognos reports, spreadsheets, and processes to improve efficiency and minimize threats. Acted as liaison and provided coverage for Recall and Static Maintenance teams.

Worked with custodians and counterparties to ensure settlements of returns and sells in high risk Asia Pacific markets such as Korea and Hong Kong during local market hours. Collaborated with London Operations team to process trades and cash movements.

Design challenging word puzzles to aid in the education of 6-14 olds in their program

Researched end of year dividends and provided NAV Impact Analysis to the Tax Group. Investigated upcoming actions and processed daily entitlements for the Mandatory Team. Ran daily dividend logs and performed ex-date and rate checks for the Income Team.

Handled 25-100 foreign and domestic equity shorts a day, checked for bank accuracy, researched reallocation options and made timely recommendations to trading. Ensured 100-125 new loans a day from direct and third party lending programs were compliant with The Investment Company Act of 1940, internal controls and instructions. Maintained an error log for custodian banks, working with each to resolve problems. Trained team in India on first level compliance and followed up on ~50 daily exceptions.

Facilitated workflow for Subpoena, Court Ordered Restriction, and Levy groups. Balanced needs of supported groups; escalated items based on time sensitivity and risk.

Researched, analyzed, and produced deliverables for prospective clients and partners. Directed Retensa's online marketing campaign including Google’s AdWords Program. Enhanced online press releases, brochures, and Retensa white pages.

Trained and supervised new equipment technicians and resolved all after-hour problems.